Cloud Support Engineer

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Engineering Technical Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. We own Tier 3 support, minimizing interruptions for engineering teams while driving automation and process improvements to make support scalable and efficient. Our scope includes performance monitoring, API stability improvements, helping to eliminate technical debt, and architectural refinements, ensuring the broader engineering organization can focus on building and innovating. We anticipate challenges, enhance workflows, and evaluate automation opportunities, optimizing internal processes, and streamlining technical support to create a frictionless development experience. Beyond support, we take on engineering-driven initiatives that enhance system stability, refine tooling, and improve operational workflows. We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficienc

What You'll Do:

• Assist in developing and maintaining web applications, from the frontend (React) to backend (AWS APIs, Lambda, and databases). 
• Contribute to fixing bugs and optimizing existing features. 
• Follow best practices and industry standards with support from Cloud Support Manager and Senior Engineers.  
• Support code deployment, continuous integration, and production issue resolution. 
• Participate in peer code reviews and technical discussions. 
• Assist with triaging and resolving support requests  
• Proactively communicates issue status and collaborates closely with requestors until resolution 
• Follow best practices with version control (Git, Bitbucket) and issue tracking tools (Jira). 

Who You Are: 

You are a motivated and curious developer eager to grow your skills in full-stack development. You thrive in a collaborative environment, enjoy solving technical challenges, and are excited to work with modern web technologies. You take ownership of your work, seek out learning opportunities, and are not afraid to ask questions. You embrace feedback as a tool for growth and are passionate about writing clean, maintainable code. 

• Strong problem-solving mindset and eagerness to learn. 
• Good communication skills and the ability to collaborate effectively in a team.
• Ability to multi-task, prioritize, and manage time effectively.
• Detail-oriented with a passion for writing clean, maintainable code. 
• 1–2 years of experience with React, JavaScript/Typescript, and CSS. 
• Some experience or coursework with databases (MySQL, Postgres). 
• Basic understanding of AWS services (API Gateway, Lambda) or willingness to learn. 
• Any experience with Python, UX design, or cloud technologies is a plus. 

What We Offer: 

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space. 

• Competitive compensation package including share options. 
• Flexible work schedule 
• Comprehensive benefits and 401K match
• Opportunity to make a real impact every day 
• Opportunity to work with an exciting and growing team 
• Unlimited PTO 

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states but collaboration within core working hours is required. 

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