Job description

Linux/Cloud Support Engineer- Remote

ServerGuy is a leading Platform as a Service (PaaS) for Hosting WordPress & Magento.

As we continue to grow, we are looking for determined Support Engineers with outstanding communication skills who can provide enterprise-level support to our growing client list.

Our Stack - Ansible, Nginx, AWS, Zabbix, KVM, cPanel, Plesk, MySQL, Python, Git, AWS, Acronis

Responsibilities:

Deliver excellent customer support via email/helpdesk, and live chat
Server Monitoring & Incident Response
Deploy, Automate, Support, and Troubleshoot services
Migrate Applications to our Platform
Build, operate and support AWS Cloud environments
Write, update and enhance documentation including Playbooks
Provide periodic reports regarding maintenance and upgrade activities

Requirements

Experience as a Hosting Support Specialist or similar role
Experience with Linux-based servers & Virtualization
Experience with cPanel/WHM Control Panel
Technical awareness and ability to quickly understand new technologies
Experience with the WordPress/Magento stack (PHP, MySQL)
For Remote Workers: Quiet working environment free of distractions
For Remote Workers: Reliable high-speed Internet connection

BONUS SKILLS

Experience writing Bash, Python and Ansible scripts
Experience with AWS
Experience with Security & PenTesting

Benefits

Why will your work be awesome?

Work From Home Opportunity
Chance to work on cutting edge technologies
Medical Insurance
Reimbursement of Certification Exams
Best learning experience
Opportunity to work in a dynamically growing international company where what you do has a direct and immediate impact