Offer summary

Qualifications:

Previous experience in a medical office or as a virtual medical assistant is required., Strong spoken English with clear and friendly communication skills is essential., Experience with Athena Health EMR is highly preferred., Detail-oriented, self-starter, and tech-savvy with tools like Google Workspace and Microsoft Office..

Key responsabilities:

Provide patient and phone support by answering inbound calls with warmth and clarity.

Assist elderly patients with patience and strong communication, responding to inquiries via phone and email.

Manage and update the appointment calendar, coordinating with medical staff on daily schedules.

Obtain prior authorizations for procedures and medications, liaising with insurance providers to verify coverage.

Job description

This is a remote position.

Are you a warm, detail-oriented professional who loves creating a great experience for patients—even over the phone? Do you thrive in a fast-paced medical environment while delivering compassionate and personalized service? Virtual Rockstar is looking for a Medical Virtual Assistant to support a caring, wellness-focused family medicine clinic based in North Carolina.

About our client:

This concierge family medicine clinic is dedicated to personalized, wellness-driven care. There’s no “one-size-fits-all” here—every patient receives thoughtful, customized support from the moment they call to the moment they walk through the door. Our client’s mission is to truly listen, understand, and support their patients, many of whom are elderly and require a little extra patience and kindness.

Responsibilities

Patient & Phone Support

Answer inbound calls with warmth and clarity
Assist elderly patients with patience and strong communication
Respond to patient inquiries via phone and email
Follow up with patients post-visit and help them feel cared for
Send personalized messages and appointment reminders

Administrative Support

Manage and update the appointment calendar
Coordinate with the medical staff to manage daily schedules
Build and update patient charts in the EMR
Enter lab orders and medication referrals
File and organize physician notes and external documents

Insurance & Authorization

Obtain prior authorizations for procedures and medications
Liaise with insurance providers to verify and clarify coverage
Update patient records with insurance information

Requirements

Previous experience in a medical office or virtual medical assistant role
Strong spoken English; clear and friendly communication is essential
Experience working with Athena Health EMR is highly preferred
Comfortable working with elderly patients and building trust virtually
Detail-oriented, self-starter, and reliable
Tech-savvy with tools like Google Workspace and Microsoft Office

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.