Customer Experience Agent - 12 months Temp

Job Description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

Responsibilities

In the role of a Customer Experience Agent - 12 months Temp, you will assist the Benelux markets, handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and taking on miscellaneous tasks related to internal processes. Since your primary responsibilities will be Benelux related, fluent Dutch is a must. You will be reporting to the Customer Experience Manager.

Location: Venlo, Holland or Ballerup, Denmark

Onsite - Temp position 12 months with possibility to be prolonged

Essential Functions & Accountabilities:

• Order Management: Manage and handle Sales Orders according to current CooperSurgical processes. Secure adequate follow up on orders, all through the supply chain.
• Complaint/SRO Management: Manage and handle complaints and return orders, according to current CooperSurgical processes. Secure, follow through and closure on open customer topics.
• Business Support: Handle and manage various customer inquiries.
• Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts.
• Active part of the complete EMEA CE group. Backup for direct market CEA’s in peaks and unknown situations.
• Ad hoc tasks: Delegated by the Manager and Senior Director, Customer Experience.
  
  
  

Qualifications

Qualifications, Knowledge, Skills and Abilities:

• Relevant degree in Customer Service, Sales Support, or Business Administration.
• Experience with international Customer Service.
• Experience with international Order Management, Complaints/Credits.
• Experience with working in larger and complex international organisations.
• Well-versed in MS-Office and knowledge to NAVISION (or equivalent ERP systems) and CRM.
• English, Dutch and preferably French is mastered in writing and speaking.
• Expected to have or gain in-depth understanding of the nature of the company business, to be able to provide the needed support.
• Strong ability in business and customer support.
• Collaborative, service minded, structured and quality conscious. Detail oriented, and sense of the big picture.
• Having the ability to and interest in navigating in and adapting
  
  
  

Experience:

• 3+ years of Business Support/Customer Service experience.