Offer summary

Qualifications:

High School Diploma or GED required., 1+ years of customer service experience required., Successful completion of CSR training is necessary., Must obtain Personal Lines License within 1 month of hire..

Key responsabilities:

Provide direct support and service for incoming phone calls related to Property/Casualty insurance.

Assist customers with questions about coverages, discounts, registrations, and claims.

Process policy transactions and apply discounts as received.

Build and manage customer relationships while identifying opportunities to improve service delivery.

Job description

Job Details

Job Location: Providence, RI

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: 1st Shift

Job Category: Insurance

Description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

As a CSR I, you provide Five Diamond Service with direct support. Learns to service incoming phone calls and assists in the day to day servicing and support of the Property/Casualty book of business. It is expected that this position act as a Trainee role, working towards mastery of the Insurance Customer Service function

What you will do:

Complete initial comprehensive Personal Lines Property & Casualty insurance training. Will provide day to day servicing of personal lines policies by answering customer questions and requests related to coverages, discounts, registrations, and claims, using Five Diamond standards. Processes policy transactions utilizing various carrier systems. Trains to recognize opportunities to upgrade insurance coverages, and recommend appropriate services and products.
Processes discounts that are received through email or mail; uses judgment to apply effective date of discount and ensures that proper documentation is received.
Trains to research premium differences to identify origin of difference; obtains information from master file, selling agent and/or insurance company to resolve discrepancies; develops an understanding of the theory of rating; contacts insureds to explain premium difference; adheres to AAA's Five Diamond service standards in handling customer inquiries.
Exchange information with insurance companies, underwriters, banks, car dealers, etc. to facilitate processing of insurance related documents. Builds and manages customer relationships and identifies opportunities to improve service delivery.

Qualifications

Education

High School Diploma or GED required

Experience

1+ years customer service experience required
Successful completion of CSR training required

Licenses and Certifications

Obtain Personal Lines License within 1 month of hire. Training and licensing material will be provided.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

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