High school degree or equivalent required., Previous experience in customer support, client services, or sales is preferred., Excellent communication skills over the phone and basic computer skills are necessary., Strong time management and multitasking abilities are essential..
Key responsabilities:
Manage incoming calls, emails, and chats while providing excellent customer service.
Upsell and cross-sell products while generating sales leads from customer interactions.
Record and organize customer interactions and profile changes accurately.
Address customer inquiries regarding returns, refunds, and shipping tracking.
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SSJ Bonds Staffing, LLC Human Resources, Staffing & Recruiting Small startuphttps://ssjbonds.com/
2 - 10
Employees
About SSJ Bonds Staffing, LLC
"Our mission is to connect top talent with exceptional employers, creating meaningful and lasting relationships that benefit both parties. We strive to provide personalized and professional service, leveraging our expertise and industry knowledge to help our clients and candidates achieve their goals. We are committed to diversity and inclusion and believe that a diverse workforce leads to greater innovation and success. Our goal is to be a trusted partner in the recruitment process, and to make a positive impact in the lives of those we work with."
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Able to up-sell and cross-sell
Able to generate sales leads from calls
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Able to address returns, refunds, and shipping tracking numbers
Customer Service Requirements and Qualifications
High school degree or equivalent
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive customer experience and resolution
Required profile
Experience
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.