Systems Analyst IV - Prelude RTE

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      

Whether or not you serve in a clinical role, everyone at Cleveland Clinic is a caregiver. Serving as Systems Analyst IV, being a caregiver starts in the office, where you will apply your technical expertise to Prelude RTE service requests and resolving assigned tickets through Service Now. You will also engage in knowledge sharing sessions with operation, end-user, training and integrated application teams. As part of our IT caregiver family, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. 

A caregiver in this position works remotely from 8:00AM – 5:00PM. 

A caregiver who excels in this role will:  

• Maintain IT products, including planning and obtaining customer input and a knowledge of the existing functionality and limitations. 
• Serve as the technical expertise, providing guidance and direction to other professional staff and resolving complex problems. 
• Participate in developing strategic plans for systems/applications development and modification within area of expertise. 
• Review system requirements with customers and translate requirements into specific functions or deliverables. 
• Analyze low chart processes and recommend ways to reduce steps and increase efficiency through technology. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field and six years of system implementation experience, including directing, planning, and scheduling a major information system project OR High School Diploma/GED and nine years of experience OR Associate’s Degree and seven years of experience 
• ITIL Foundations Certification within six months of hire for Information Technology Division caregivers 
• Strong analytical, administrative, presentation, and project management skills 
• Understanding of networking/distributed computing environment concepts 
• Excellent knowledge of messaging technology and project management skills 
• Understanding of principles of client/server configuration 

Preferred qualifications for the ideal future caregiver include:  

• EPIC Prelude, EPIC RTE or EPIC Referrals Certification 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.
• Requires the ability to walk to various locations throughout the Foundation and to function in a stressful environment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities