Logistics Coordinator (1-Year Contract, Remote)

Job Description:

Castlery is hiring a Logistics Coordinator based in Malaysia to support our North America logistics operations. This role is critical to ensuring a smooth post-purchase experience for our customers by actively managing deliveries, coordinating with logistics partners, and resolving operational challenges. You will work closely with our operations team, CX and other internal teams, logistics providers, and directly with customers via email, phone, and ticketing systems to ensure prompt and professional support. 

What You’ll Be Doing: 

• Monitor outbound operations and ensure successful last-mile delivery to customers across the US and Canada. 
• Respond to customer delivery inquiries, including escalations from the CX team and direct outreach from customers. 
• Coordinate special delivery arrangements and resolve exceptions or delays by working closely with carriers and internal teams. 
• Communicate clearly and professionally with customers, carriers, and internal stakeholders via phone, email, and ticketing systems. 
• Analyze delivery data to identify root causes of issues and suggest improvements to reduce logistics costs and improve service levels. 
• Support continuous improvement projects and other tasks as assigned. 

What you’ll need 

• Strong proficiency in English (written and spoken). 
• Problem-solver with the ability to dive into operational challenges using data and creative thinking. 
• Customer-centric mindset with a commitment to service excellence. 
• 1- 2 years of experience in logistics, operations, or supply chain management. 
• 1-2 years of experience in customer service.

Preferred Qualifications: 

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field. Candidates with a diploma and relevant work experience will also be considered. 
• Proficiency in advanced data analysis tools or Excel for operations reporting. 
• Familiarity with ERP, TMS, & WMS systems and e-commerce processes. 
• Experience working night shift.

Other Details: 

• Working hours: 11pm-7am Malaysia Time
• 1-year contract, renewable yearly upon review 
• Remote working, laptop provided 

What we promise 

Our first promise - the ride of a lifetime 

You’ll be joining a company in its most exciting phase; we’ve proven our product market fit, and with the growing online penetration of furniture, we’re now focused on hypergrowth. You’ll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level. 

Our second promise – a place to thrive 

We’re building a company that has people as one of the company’s core pillars for success. It’s our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery. 

We’re committed to our employees’ growth and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development. 

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.