Offer summary

Qualifications:

2+ years' experience in an HR or People Operations role, preferably in shared services or BPO settings., Strong HR administration experience, particularly in onboarding and contract changes., Familiarity with HRIS or employee systems is essential., Excellent English communication skills and strong attention to detail are required..

Key responsabilities:

Coordinate incoming HR requests and allocate work across the People Ops team.

Manage complex HR transactions, including international transfers and non-employed workers.

Support day-to-day HR operations, such as onboarding and employee queries.

Act as the first point of escalation for junior team members and collaborate with other departments.

Job description

Remote

Salary: PHP 530,000 - PHP 610,000

Company Overview

Tribal Group is a global leader in education technology. We provide software and services that help universities and institutions drive student success. We believe in flexibility, growth, and people-first values — and our HR team is central to delivering that mission.

The Role

We are hiring a Senior People Operations Coordinator with experience in HR shared services, people operations, or employee lifecycle coordination. You'll lead the delivery of key HR processes (e.g., onboarding, employee changes, cross-border transfers) and coordinate work allocation within the People Ops team.

Key Responsibilities

Coordinate incoming requests via our HR support mailbox and allocate work across the team.
Manage complex or non-standard HR transactions (e.g. international transfers, variations, non-employed workers).
Support day-to-day HR operations (e.g., onboarding, HRIS updates, employee queries).
Act as the first point of escalation for junior team members.
Collaborate with Payroll, Finance, Legal, and other departments to ensure seamless service.
Maintain data accuracy within HR systems and ensure processes align with service levels.
Participate in process improvements and HR projects.

Qualifications and Experience

Required:

2+ years' experience in an HR or People Operations role (shared services or BPO setting a plus)
Strong HR administration experience (onboarding, leavers, contract changes, etc.)
Familiarity with HRIS or employee systems
Strong English communication skills (verbal and written)
Excellent attention to detail and organization skills
Comfortable working independently in a remote environment

Preferred:

Experience allocating tasks or mentoring junior HR staff
Exposure to international or regional payroll/HR processing

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

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