EMS - Client Operations Project Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary

This hybrid Operations/Client Services team member will serve as a key role in successfully managing assigned client work from data intake through delivery. They will achieve success by using the best combination of operational and consultative knowledge in building client relationships and ensuring client success.  Successful candidates must have team leadership skills and a background in E-Discovery to effectively manage multiple requests, utilize various resources, and ensure positive client results in a fast-paced environment.

Principal Job Responsibilities:

• Work as the single point of contact on daily requests from multiple parties on various matters and escalate to the Project Manager(s) as necessary.
• Draft processing work requests for requests such as processing, promotions, third party loads, etc. and carry out tasks from start to finish.
• Obtain, examine, and prepare client data for processing
• Process data through Relativity Processing application and be able to quality check work troubleshoot and resolve processing errors.
• Promote data using Relativity Integration points/Load Data with Import/Export application
• Work with internal Technology Teams to troubleshoot and routine support of Relativity Processing and other related loading requests.
• Utilize downtime to assist CS (Client Services) department in routine client requests.
• Interpret client needs and instructions to pass directives accurately and efficiently to other operational groups and provide consultation to client when appropriate
• Assist in troubleshooting and resolving any client issues with delivered or hosted data
• Monitor and report on the progress of client projects through the multiple departments at Epiq and with client directly.
• Work collaboratively with client services team and operations management to ensure client requests are handled in a timely manner
• Ability to provide consultative advice to client for processing, loading, productions processed, etc.
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally
• Establish a feedback loop to gather real-time client input, facilitating continuous improvement of product functionality and utility

Job Requirements:

• At least 3 years of experience in project management or client services setting with a E Discovery vendor or Law Firm or corporation (E Discovery/related dept)
• Ability to use Relativity independently with limited supervision
• Ability to multitask and effectively manage time/workload
• A strong technical orientation, excellent computer skills, exceptional planning and organizational skills, and a keen attention to detail are all required
• Outstanding communication skills are required. Our clients are project managers at law firms and lawyers. Successful candidates will possess an understanding of the legal services industry coupled with a strong ability to communicate effectively with lawyers/PMs on the law firm side.
• We are seeking a superior candidate for this unique role
• Oral and written communication skills which provide a strong and confident leadership presence
• Demonstrated success in the management of multiple simultaneous projects
• Willing to learn latest applications, including Relativity enhancements

Desired Qualifications and Skills:

• High technical aptitude with database programs, text editors and review platforms
• Proficient knowledge of Relativity Processing
• A bachelor’s degree is preferred
• Working knowledge of Relativity including, but not limited to: Fields, Choices, Views, Layouts, RDC (Relativity Desktop Client) – Import/Export, Searching, STRs (Search Term Report), and Imaging/OCR Sets, analytics.
• RCA/Analytics/Processing certifications preferred
• Highly organized and able to monitor and effectively record progress of multiple processes
• Availability to work extended hours as needed when client project loads increase
• Possess excellent customer service, interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team-based environment

Work Conditions:

• Available to work on-call periodically through the week and occasional weekends

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.