Remote Head of Growth & Customer Success

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Job Title: Remote Head of Growth & Customer Success (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $3,000 - 5,000 USD/month

Schedule: Monday to Friday, 8:00am - 5:00pm Eastern Time

Job Overview:

We are seeking a dynamic, results-oriented leader to oversee our client's Sales, Marketing, and Customer Success functions in alignment with their EOS/Traction operating model. As Director of Growth & Customer Success, you will be responsible for driving revenue, building out the customer success function, and ensuring seamless coordination among internal teams. You will report directly to the COO (Integrator), collaborate closely with the CEO (Visionary), and serve on the leadership team to shape and execute the company’s growth strategy.

Responsibilities:

• Leadership & Cross-Functional Coordination
• Provide strategic direction to the Sales, Marketing, and (future) Customer Success teams, ensuring all efforts are aligned with organizational goals.
• Facilitate weekly, monthly, and quarterly syncs to foster communication and streamline processes across departments.
• Work hand-in-hand with the COO (Integrator) to prioritize initiatives, monitor performance, and allocate resources effectively.
• Revenue Growth & Sales Quota Attainment
• Set clear sales targets and ensure the Sales team has the tools, training, and guidance to achieve (and exceed) them.
• Oversee pipeline management, including lead generation, qualification, and closing strategies, leveraging systems like Go High Level.
• Collaborate with the COO to develop and manage the department’s budget, investments, and incentive structures.
• Marketing Alignment & Strategy
• Partner with Marketing to develop and refine messaging, campaigns, and content that resonate with target audiences and reflect product capabilities.
• Ensure Sales teams are fully enabled with accurate product positioning, updated collateral, and timely campaign support.
• Track and optimize marketing KPIs (e.g., lead quality, conversion rates, campaign ROI) to continuously refine go-to-market strategies.
• Building Out Customer Success
• Serve as the primary owner of Customer Success in the near term, delivering onboarding, support, and account management functions.
• Develop a long-term blueprint for the Customer Success organization—hiring account managers, defining processes, and establishing metrics for client satisfaction and retention.
• Implement feedback loops to capture and relay insights from customers to Product, Sales, and Marketing for continuous improvement.
• Program Fulfillment (Online Education & Coaching)
• Oversee the design, delivery, and quality assurance of online education, group coaching, and other client-facing programs.
• Monitor participant engagement, satisfaction, and outcomes; adjust program content or structure as needed to ensure maximum impact.
• Collaborate with the COO/CEO to plan and execute quarterly leadership sessions and other face-to-face client engagements (travel up to ~25%).
• Performance Monitoring & Reporting
• Establish KPIs for revenue growth, customer success, and marketing effectiveness; create dashboards and regular reporting cadences.
• Communicate progress, risks, and opportunities to the leadership team (CEO, COO), recommending course corrections or new initiatives as needed.
• Align departmental plans with 6- to 12-month revenue milestones and manage potential product launches or feature rollouts that support these targets.

Qualifications, Skills and Key Competencies:

• 7+ years in a cross-functional leadership role (e.g., Sales, Marketing, Customer Success), preferably in online education, group coaching, or SaaS.
• Proven success in meeting/exceeding revenue targets and improving customer satisfaction in a high-growth or entrepreneurial environment.
• Experience with CRM systems (e.g., Go High Level) and basic marketing automation tools; willingness to adapt to new software as needed.
• Demonstrable track record in recruiting, building, and developing high-performing teams—especially in Customer Success or account management.
• Strong familiarity with the EOS/Traction framework, or willingness to operate in a system where a COO/Integrator handles day-to-day operations.
• Excellent communication, negotiation, and project management skills; able to coordinate multiple initiatives under tight deadlines.