Offer summary

Qualifications:

Minimum 5 years of experience in fleet maintenance, including electric vehicle diagnostics and troubleshooting., At least 2 years of experience in electric vehicle and EVSE maintenance and repair., Strong knowledge of diagnostics software and familiarity with ATA and VMRS codes., Proficient in Microsoft Office applications and effective communication skills..

Key responsabilities:

Lead technical troubleshooting and diagnostics for electric vehicles and chargers, assisting technicians with escalated work orders.

Conduct system testing and analysis to evaluate performance and reliability of vehicle components.

Develop troubleshooting guides and maintenance protocols to address recurring issues in electric vehicles and chargers.

Collaborate with OEMs and internal teams to resolve technical challenges and enhance maintenance strategies.

Job description

About Us

Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.

We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*

We are looking for candidates that want to help support this mission…

*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet

As the Fleet Reliability Engineering Manager you will be Highland’s subject matter expert regarding diagnostics and troubleshooting of electric vehicles and EVSE equipment.

This role has a direct impact on uptime and vehicle and charger availability to our customers. You will be tasked to work through complex problems, liaison with OEMs, and implement strategies to hasten repair resolution.

This includes providing our Customer Support staff with basic instructional documents to generate the information needed at the time of issue creation for work orders, assisting our Technician team with diagnostics and repairs on long time down vehicles, and working with OEMs on product improvement.

Key Responsibilities:

Responsible for Highland’s EV most technical vehicle and charger troubleshooting and diagnostics, responding to technician escalated work orders and customer tickets to assist with repairs and issue resolution.

Conducts system testing and analysis to evaluate performance, reliability, stress, strain, fatigue, noise, and vibration of charger and vehicle components for optimization and improvement.

Applies expertise in electrical systems (12V-480V, DC, AC, three-phase) and mechanical systems (powertrain, HVAC, fuel, chassis, braking, and steering) to improve safety, reliability, performance, and cost-effectiveness.

Analyzes technical issues, determines root causes, and develops solutions by integrating data from multiple sources.

Develops troubleshooting guides, maintenance protocols, and issue resolution documents to address recurring problems in electric vehicles and chargers.

Collaborates with OEMs, external vendors, and internal teams to resolve technical challenges, implement new designs.

Provides leadership on projects that enhance cost-effective maintenance strategies, quality improvements, and overall productivity. Establishes training programs, creating internal campaigns, work standards, and procedures to ensure technicians are well-equipped and safety protocols are followed.

Utilizes remote diagnostic tools, service portals, and OEM software to support technicians with troubleshooting and programming. Ensures all chargers and vehicles within the Highland portfolio are updated with the latest software revisions.

Develops and enforces personal protective equipment (PPE) standards, manages Highland’s lock out tag out processes to comply with OEM specifications and industry regulations.

Qualifications:

Minimum 5 Years + of experience in fleet maintenance (combination of heavy, medium, and light duty vehicle maintenance and repair) with understanding of electric vehicle diagnostics and troubleshooting

Minimum 2 Years + of experience in electric vehicle and EVSE maintenance and repair

Strong knowledge of diagnostics software

Knowledge of ATA and VMRS codes.

Prefer Master ASE Technician Certification in one of the following series; A, S, H, or T.

Proficient in Microsoft Office applications (Word, PowerPoint, and Excel)

Must be able to effectively communicate both verbally and in writing

Ability to exercise considerable skill, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company departments

Must have the ability to make sound technical decisions

What You Can Expect from Highland:

· Competitive base salary and performance-based bonus program

· A supportive, highly collaborative, team-oriented environment

· Opportunities to make a difference, be heard, add value, and be recognized

· Growth and development with a leader in this new and exciting industry

· Ability to work with bright, innovative, and forward-thinking colleagues

· Health, Vision, and Dental coverage for employees & their dependents

· Life insurance, public transportation assistance

· Generous Paid Time Off

· 401(k) program and company match

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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