Offer summary

Qualifications:

Experience in managing online advertising campaigns for clients., Highly developed analytical and numerical skills., Fluency in Spanish and English, with strong verbal and written communication skills., Interest in performance marketing, digital marketing, or e-commerce..

Key responsabilities:

Cooperate with e-commerce brands in Mexico and ensure premium customer service.

Conduct regular meetings with clients and respond to inquiries in a timely manner.

Assist customers in launching ad campaigns and provide information about services and products.

Maintain in-depth product knowledge and focus on customer success and long-term relationships.

Job description

Location: Mexico

We Are:
RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

You Will:

Cooperation with brands from the e-commerce market in Mexico;
Regular meetings with clients to ensure premium customer service;
Execute customer communications – personally and via telephone, video-calls or email, in line with standards and processes;
Respond to customer requests and inquiries in a professional and timely manner;
Responsible for customer success and long-term relationship;
Provide specific information regarding company’s services and products;
Assist customers in the process of launching ad campaigns;
Develop and maintain in-depth product knowledge;
Data improvement and optimization.

Desired Experience:

Experience in managing online advertising campaigns for clients;
Preferably experience working in adtech, advertiser or agency (online area);
Highly developed analytical skills;
Interest in performance marketing/ digital marketing/ e-commerce;
Knowledge of customer support tools and processes;
Ability to identify and understand customer needs and requirements;
Highly developed numerical skills and problem-solving skills;
Well-developed verbal and written communication skills;
Multi-tasking, high level of energy, resourcefulness;
A high level of motivation and willingness to learn;
Positive, can-do attitude;
Fluency in Spanish and English.

We Offer:

Remote working;
Engaging role in a new fast-growth project;
Chance to be a part of a team which shapes the future of online marketing globally.
Opportunity to work with a global team;
Versatile tools and training opportunities;
Being part of an award-winning organization, with outstanding growth numbers;
Working at a company with a great product based on the newest AI Technology (Deep Learning);
Working in a flexible environment with a balance and personal and professional life;
Attractive salary plus a bonus system.

Apply now!

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

Information for Applicants: Mexico

Required profile