Offer summary

Qualifications:

A degree in business administration, economics, business informatics, or marketing., Several years of experience in sales, marketing, or customer service, preferably in an international context., Familiarity with CRM systems, especially Microsoft Dynamics 365 or Salesforce., Fluent in English with strong communication skills and a willingness to travel internationally..

Key responsabilities:

Consult and support international key users of the CRM system.

Provide second-level support for tickets related to bugs and change requests.

Develop and conduct training modules and workshops for users.

Lead international CRM rollout projects, including training and support during implementation.

Job description

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.

We are expanding our team in Ho Chi Minh City.

WHAT YOU DO

Consult and support international key users of dedicated country organizations using the CRM system. Promote the holistic and standardized use of our CRM system and establish it in the international subsidiaries.
Second level support for tickets (bugs, change requests, process consulting) of the international subsidiaries.
Development, continuous optimization and execution of target group-specific training modules and training materials. You conduct the training courses and workshops digitally and on site.
Community management: preparation and hosting of user events on innovations and current projects, best practice sharing and voting topics
As a second step: project lead for international CRM rollout projects - from gap-fit workshops to training of key users, system and go-live preparation, subsequent hypercare support and lessons learned sessions.

WHO YOU ARE

A degree (e.g. business administration, economics, business informatics, marketing) or a comparable qualification.
Several years of professional experience in the areas of sales, marketing and/or customer service, ideally in an international industrial company or a management consultancy.
Experience in managing change and implementation projects.
Experience with CRM systems, preferably Microsoft Dynamics 365/Sales force/ other comparable CRM systems.
Business fluent English skills and ideally another foreign language as well as the talent to communicate complex content in an exciting and interesting way.
General willingness to travel internationally in case of rollout projects (approx. 20%).
A strong focus on results, openness to new ideas and creative solutions and a high level of customer centricity combined with intercultural skills round off your profile.

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

GOOD WORK SHOULD BE REWARDED, which is why we offer various bonus models at our company
TIME IS WISDOM, 20 % of your working time is available for experimenting and education
SKILL YOURSELF UP, Zoi can only be as good as you are. That’s why we value constant training and development
BE FREE thanks to our absolutely flexible working hours and work remotely from any of our locations
DEVELOP YOURSELF with our individual certification and training plan
FAMILY COMES FIRST, rely on our financial support for childcare
REFUEL at our regular free Friday lunch

Zoi is an equal opportunity employer, we're committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.

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