Senior Manager, Strategic Business Communications

Sr Communications Manager

A Corporate Affairs team member, this role will help execute and lead portions of our internal communications strategy through an integrated communications approach. You will collaborate closely with VCA leaders and subject matter experts to design, develop, and implement communication initiatives that engage Associates across multiple channels and touchpoints. You’ll bring your passion for storytelling to help us frame complex problems, develop succinct insights, and create a cohesive approach that resonates across our communication ecosystem and reaches Associates where they are—on the front line of providing care for pets and support for owners, and the teams who support these caregivers.

Key Responsibilities

• In partnership with Corporate Affairs team leadership, develop and implement an integrated internal communications framework that aligns messaging across multiple channels and platforms to reach internal audiences.
• Collaborate with cross-functional teams to create unified communication strategies
• Translate organizational objectives into consistent, compelling narratives that resonate with our Associates, connecting with our why – and deployable across a variety of internal communication channels
• Bridge communication silos to create a holistic, integrated approach to internal messaging
• Develop and track measurement frameworks to track communication effectiveness across integrated channels
• Contribute to mentoring and development of team members
• Proactively understand broader organizational and industry landscapes that may impact communications 

Education & Experience:

• Bachelors Degree

• 8+ years of relevant experience

• Computer proficiency in operating systems, software (Microsoft Office, industry-specific tools, etc..)

• Language proficiency: English

Core Competencies:

• Communicates Effectively

• Self-Accountability

• Dealing with Ambiguity

• Organizational Courage

• Strategic Agility

About us: 

• We are pet- and audience-obsessed, always keeping Associates at the center of how we support a network of over 1,000 hometown hospitals that care for millions of pets each year.

• Bringing a client-centric approach to our work, we show up to every challenge with a positive, can-do attitude

• Our team is innately curious, continuously learning and experimenting with the latest tools and technology—from AI to mobile apps, and more

• We work in a fast-paced and ever-changing environment, so we remain agile and flexible in responding to business needs

• Committed to strong attention to detail and factual accuracy

More about you:

• You love animals and are passionate about telling stories that drive engagement and impact 

• You are based in Los Angeles and have 8-10 years of communications experience, preferably with a communications agency background and/or within matrixed organizations

• Managing complex, multi-stakeholder communication projects gives you energy

• You have proven experience in integrated communications approach and an ability to work across multiple communication disciplines

• Proven ability to work independently in fast-paced, collaborative environments

Additional Information: Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $107,000 - $135,000. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.