Implementation Specialist - U.S.A.

👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

As an Implementation Specialist, the employee is a strong individual contributor in the company's Implementation Team. The work includes Provet Cloud implementation, training and customer support performed in accordance with the agreement with the customers. In this role, the Implementation Specialist will participate in meeting the OKRs set for the function and the global development of implementation best practices. To the extent that the need arises, and time allows, the Implementation Specialist participates in the execution of the company's other tasks within sales, customer support and product development. 🚀

Your key responsibilities include:

• Work with the dedicated and assigned projects independently to reach the targets in a timeline defined with the customer

• Participating in building best practices to develop the implementation processes

• Cross-functional collaboration with Sales, Support and Product Development teams in order to develop best and efficient service for customers

• Annual OKRs will be set at the individual level to contribute to the OKRs of the Business unit, Team and the Company.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In general, we're looking for:

• Implementation Specialist has a proven track record of managing implementation projects by efficiently keeping the set budgets or extending them with the acceptance from customers.

• Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role.

• Prioritizing and leading one’s own work to meet deadlines.

• The main challenges facing this role are to ensure the employee reaches individual targets based on set implementation Objectives and Key results.

• Professional background and education equipping the Implementation Specialist to succeed in the role.

• Experience in implementation work in the healthcare information technology industry.

• Ability to juggle between multiple projects and tasks.

• Fluent spoken and written English language skills and prior experience of working in an international company are needed.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.