Offer summary

Qualifications:

At least 3 years of experience as an Account representative or in a similar role., Full professional proficiency in German and English., Strong commercial and diplomatic skills., Experience with CRMs such as Hubspot or Salesforce..

Key responsabilities:

Onboarding enterprise clients through demos and serving as their main point of contact.

Upselling and cross-selling to enhance client subscriptions and satisfaction.

Proactively reaching out to clients to address concerns and ensure satisfaction.

Advising clients on solutions to their problems and negotiating potential resolutions.

Job description

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!

Your mission

We're looking for an enthusiastic Account Representative to join our Team and be responsible for Enterprise clients (in the DACH, Italian, and more generally, European Union markets), improving the revenue generated by the existing ones, ensuring a low churn, and maintaining relationships to guarantee high customer satisfaction. You will report to the Head of Enterprise Success team and will be in charge of:

- Onboarding through demos and remaining the main point of contact for enterprise clients;
- Upselling and cross-selling, by proposing upgrades and subscriptions, to help clients get the most out of iubenda’s services;
- Proactively reaching out to existing clients to ensure they’re fully satisfied with their subscriptions, and supporting their concerns, by advocating for them and escalating any concerns internally;
- Advising clients on the best solution to their potential problems, managing objections by explaining the issue, and negotiating on possible solutions.

Requirements

- At least 3 years of experience as an Account representative, or in a similar role;
- Full professional proficiency in German and English;
- Strong commercial and diplomatic skills;
- Result-oriented attitude;
- Experience with CRMs (such as Hubspot, or Salesforce);

Added values

- Any additional language (Italian, Spanish, or French, preferably);
- Experience in handling enterprise clients;
- Basic knowledge of HTML, CSS, and Excel;
- Capability of explaining difficult subjects simply.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.

Benefits

COMPETITIVE SALARY - We offer a competitive salary compared with other European scale-ups. We have high standards for finding the best people to join our team. Besides, we offer generous paid time off (+25 weekdays/year);
REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan) and Germany (Berlin and Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely.
TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - You will be provided with a travel allowance so that you can visit your colleagues based on the other side of the world;
COMPANY RETREATS - We get together in amazing destinations once a year to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats;
WORK EQUIPMENT - You will be provided with an equipment allowance so that you can perform at your best;
LEARNING BUDGET - We'll sponsor your professional growth by providing a budget that can be used for courses, events, workshops, and books;
BRIGHT & HEALTHY WORK ENVIRONMENT - You will be part of a multicultural team full of talented, mature, and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere;
THERAPY INCENTIVE - We sponsor online therapy sessions in English and Italian with psychologists experienced in different approaches;
ENGLISH CLASSES - We offer online English classes weekly, on several different levels, within working hours.

By applying, you hereby declare that you have read and understood our privacy policy (https://www.iubenda.com/privacy-policy/96274994).

Please send your CV in English.
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