Offer summary

Qualifications:

Proven experience in customer service, sales, or lead management., Strong communication skills, both written and verbal., Highly organized with excellent time management skills., Experience using CRM software and other communication tools..

Key responsabilities:

Call and text leads promptly to follow up on quotes and service inquiries.

Develop and maintain a systematic approach to nurturing leads through consistent communication.

Ensure clients receive timely updates and answers to their questions.

Track and report follow-up activity and conversion rates.

Job description

This is a remote position.

Part-time role

9 AM to 6 PM PDT (4 hours in between this schedule)

Commission Opportunities (after 90 days)

Eligible after a 90 day probationary period. Then after $25 for each recurring client closed. Recurring clients are considered closed after 2 consecutive cleans completed.

Job Overview:

The ideal candidate will play a key role in supporting our sales process by handling consistent follow-ups, nurturing

leads, and maintaining client relationships to improve conversion rates. This position is remote and requires strong communication skills, attention to detail, and the ability to work independently.

Responsibilities:

● Follow-Up Management:

○ Call and text leads promptly to follow up on quotes and service inquiries.

○ Manage post-sales follow-ups to ensure client satisfaction and identify upselling opportunities.

○ Maintain a consistent schedule of follow-ups to keep leads engaged and increase conversion rates.

● Lead Nurturing:

○ Develop and maintain a systematic approach to nurturing leads through consistent communication.

○ Build rapport with potential and existing clients to enhance trust and long-term relationships.

○ Provide personalized responses to lead inquiries and concerns.

● Client Relationship Management:

○ Ensure clients receive timely updates and answers to their questions.

○ Address client feedback professionally and escalate issues when necessary.

○ Maintain an organized record of all communications and outcomes in the CRM system.

● Administrative Support:

○ Track and report follow-up activity and conversion rates.

○ Provide insights and suggestions to improve the follow-up and nurturing process.

○ Manage and organize lead lists for easy access and reference.