Offer summary

Qualifications:

Experienced senior technician with knowledge in HVAC, Hot Water, and Solar products., Strong customer focus and understanding of consumer-centric goals., Ability to communicate and influence effectively across various stakeholders., Willingness to undergo training as required..

Key responsabilities:

Build, train, and maintain the Customer Experience authorized network across Australia.

Strategize and execute functions to enhance customer experience through service centers and install partners.

Leverage existing relationships within the business to implement an effective operating model.

Collaborate with sales, product specialists, and key stakeholders to deliver exceptional outcomes.

Job description

The Role

Regional Technical Managers – CEX & Home Solutions Australia

Fisher & Paykel is a subsidiary of Haier group, a Fortune Global 500 company. Haier is the world's only IoT Ecosystem Brand that has been ranked on the list of BrandZ Top 100 Most Valuable Global Brands for four years straight.  

We are one of the world’s largest manufacturers of air conditioning equipment, hot water systems and solar hardware, and our business is now rapidly expanding in the Australian market. With an industry- leading range of electrification products, the Haier product suite delivers an advanced home ecosystem to the Australian market.

Home Solutions provides end-to-end services from energy consultancy, system design, products, connected ecosystems, and after sales service and support. Our offering includes solar, energy storage, air conditioning, ventilation, and water heating.  

The opportunities 

We now have two unique opportunities for Regional Technical Managers who will build, train and maintain the Customer Experience authorised network across Australia focused on Air Conditioning, Hot Water and Solar. The clear goal is to strategize and execute this function to be the most consumer centric it can be, delivering a seamless customer experience through our service centre and install partner model.

We are open to where the two roles can be located but envisage splitting the Australian State markets more or less equally.

What are we looking for? 

This is a great opportunity for our existing talent to step up. You’ll be an experienced senior technician and have knowledge across our HVAC, Hot Water and Solar product suite. Where required training will be provided. Known for your exceptional customer focus and understanding of our leading goals in this area, you are well equipped with professional and personal attributes to influence others towards a common goal. When our service centres win, we all win.  Working with sales, product specialists, authorised service centres, and other key stakeholders, you will leverage the relationships you already have across the business to ensure you’re able to implement an effective operating model quickly. Your ability to communicate and influence will help you to deliver exceptional outcomes.

What is in it for you? 

This is your chance to use your technical knowledge in a different way, develop your leadership skills and ensure our mission is well supported towards success in Australia.

At FPA, we are committed to furthering your personal development, including our in-house leadership and mentoring programs.

Internal applications close: Friday 28 March, 2025.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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