Clinical Services Leader

SUMMARY

Development and implementation of Clinical Service programs designed to achieve the company’s financial, customer and patient satisfaction goals by ensuring all brands of the company consistently deliver the most qualified professionals to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.

• In conjunction with appropriate stakeholders, build a Clinical Services program designed to ensure patient safety.
• May participate in Executive Leadership Team meetings and provide input to critical decisions as needed.
• Develops and maintains department budget and ensures department structure that meets expectations for a growing and dynamic company while maintaining Clinical Services best practices.
• Responsible for hiring and training for the department and evaluating staff performance. 
• Work closely with Human Resources and Legal departments, to define policy and best practice standards for the company and its field employees, and to determine disciplinary actions and reporting obligations.
• in conjunction with HR, Legal, and Compliance departments, manage and address concerns with field employees including professional liability occurrences and other legal matters and applicable Board concerns.
• Provide structure and implement Quality Assurance program that applies consistent performance management for field staff.
• Oversee company’s Joint Commission certification for HealthCare Staffing company; ensure compliance with all standards and requirements through ongoing reporting, audits, and onsite reviews.
• Responsible for establishing an effective clinical liaison program with client clinical leadership across all brands.
• Coordinate with other Executives to advance production goals through consistent and efficient internal policies. Consistently looks for and implements continuous improvement steps to improve quality and efficiency.
• Provides structure and advisement to ensure standards are in place for appropriate placement, evaluation, and management of clinical staff.
• Understand, recommend, and advise internal project implementation teams on engagement approaches to deliver compelling programs for travelers, and manage internal communications supporting the campaigns.
• Define, gather, and interpret our internal channel performance metrics and traveler feedback to improve program(s) and communications effectiveness.
• Study and analyze data from multiple listening posts, including but not limited to NPS surveys, engagement surveys, social media groups, online forums and first party data.
• Partners with HR/Work Comp to improve the clinician safety program with awareness of influential healthcare policy.
• Cultivate national partnerships to support sales and client relations and build resources of support for corporate and company brands. Provides clinical expertise that supports sales and potential new client engagements.
• Function as an advisor as needed for internal and external clients and partners regarding staffing and clinical excellence.
• May attend national and local conferences and events as deemed appropriate to promote corporate brands and expand network of clients and partners.
• Foster career development and learning opportunities for clinicians.
• Actively look for new and innovative ways to engage our travelers and make recommendations on strategic and ever evolving engagement programs and processes.
• Partners with internal teams to support efficient workforce integration, job actions, and rapid assignments. 
• Actively contributes to Quality Improvement meeting decision matrix for clinician retention and support
• Oversee all other applicable needs for Clinical program.

EDUCATION and/or EXPERIENCE

• Must possess a minimum of a Bachelor of Science in Nursing (BSN) and have a valid, clear license as a Registered Nurse. Master of Science in Nursing (MSN), preferred.
• A minimum of five years’ experience in a clinician role with 3 years in a leadership capacity within a health system or staffing agency environment.
• Comfortable giving high level presentations and with client interactions.
• Demonstrated experience in successfully leading teams.

SKILLS

Candidates and incumbents need to have the following skills:

• Excellent verbal and written communication skills
• Computer literate with knowledge of Microsoft Word, Excel, and Outlook
  • Working knowledge of Workday and Bullhorn preferable.
• Good organizational skills and time management skills are necessary.
• Must have strong interpersonal skills with an ability to handle sensitive and confidential situations.
• Must also have experience in building and motivating teams (hiring, coaching, counseling, etc.).
• Strong decision making and problem-solving skills including the ability to extrapolate from written procedures and policies.
• Aware of hospital/health care delivery staffing requirements and patient care needs in a variety of settings.
• Good prioritization and multi-tasking skills and the ability to work in fast-paced environment including the ability to work under tight deadlines.
• Position continually requires professionalism, poise, tact, and diplomacy.
• Requires the ability to work inter-departmentally with communication, leadership, and cooperation.
• Must have a flexible work schedule, be able to work occasional extended hours and travel.

BEHAVIORS

Candidates and incumbents need to display the following behaviors:

• An ability to develop and maintain business relationships.
• The ability to maintain a calm and professional demeanor during high stress situations.
• A disposition to function in a team environment and to maintain confidentiality.
• Willingness to support the team and work alongside team members as may be needed. 

LEADERSHIP & ORGANIZATIONAL RESPONSIBILITIES

Requires ongoing coordination, communication, and/or team problem-solving between departments or functional areas for work production or service quality.

CONTACTS

This position requires constant contact with clients and frequent contact with job candidates. It also requires regular internal contact with the sales, recruiting, human resources, and information technology departments.

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made when requested by the employee to enable individuals with disabilities to perform the essential functions.

• This position requires the incumbent to regularly utilize written and verbal communication skills, active listening skills, and to speak clearly and concisely.
• This position requires the incumbent to experience periods of prolonged sitting and to occasionally stand, walk, carry items, climb, reach, and lift up to 20 lbs.
• This position requires the incumbent to operate office equipment such as telephones, computers, fax machines and copiers and to grasp objects utilizing manual dexterity including hand/finger coordination.

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties.  All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Ingenovis Health has the right to revise this job description at any time. The job description is not a contract for employment and either you or Ingenovis Health may terminate employment at any time, with or without cause and with or without notice.

Compensation Range

Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.

Job will remain open until position is filled.