Offer summary

Qualifications:

Proficient in email (Gmail), basic Excel, and general admin tools., Customer support or call center experience is required., Exceptional spoken and written English proficiency is essential., Experience in eCommerce, logistics, or tapware/homewares is a plus..

Key responsabilities:

Answer and respond to inbound phone calls and emails from resellers.

Deliver professional, friendly, and accurate support to customers.

Assist customers with order tracking, returns, and basic account questions.

Log support tickets and updates in internal systems and escalate complex issues as needed.

Job description

Our client is an Australian company that specialises in the design and manufacture of premium matte black tapware; with an emphasis on modern design and clean lines.

They are currently looking to hire a Customer Service for Weekend Support to ensure that resellers and trade partners feel supported over even the weekend.

Job Responsibilities:

Customer Service & Communication

Answer and respond to inbound phone calls and emails from resellers.
Deliver professional, friendly, and accurate support.
Escalate more complex issues to the weekday team with clear handover notes.

Order & Admin Support

Assist customers with order tracking, returns, credits, and basic account questions.
Log support tickets and updates in our internal systems (CRM, email).

Problem-Solving

Use sound judgment to resolve common issues independently.
Follow established processes while showing initiative where needed.

Requirements

Must be willing to work on weekends: (Work Schedule: Saturday, Sunday & Monday)
Proficient with email (Gmail), spreadsheets (basic Excel), and general admin tools.

Customer support or call centre experience is a must.
Experience in eCommerce, logistics, or tapware/homewares is a bonus.
Must have exceptional-level English proficiency—both spoken and written—as the role involves direct phone communication with our B2B customers.
Excellent spoken and written English – clear, confident, and professional tone.
Ability to work independently and manage responsibilities without supervision.

Benefits