German Speaking Customer Service for Online Travel & Tour Packages Department

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a German Speaking Customer Service Representative in the Online Travel & Tour Packages Department. This role is tailored for individuals passionate about travel and dedicated to delivering superior customer service to German-speaking clients seeking exceptional travel experiences.

Responsibilities

• Provide top-notch customer service to German-speaking clients via phone, email, and chat regarding travel inquiries and tour packages.
• Assist customers with bookings, modifications, and cancellations while ensuring compliance with company policies.
• Offer expert advice on travel destinations, itineraries, and promotional packages to enhance customer experiences.
• Handle customer complaints and provide timely resolutions to ensure customer satisfaction.
• Collaborate with internal teams and travel partners to address customer needs and improve services.
• Stay updated on travel trends, available packages, and company offerings to provide accurate information.
• Document all customer interactions diligently for quality assurance and service improvement.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, particularly in the travel or tourism industry, is highly desirable.
• Strong communication skills and a customer-oriented mindset.
• Excellent problem-solving abilities and the capacity to work well under pressure.
• Proficiency in customer service software and online booking systems.
• Detail-oriented with exceptional organizational skills.
• A genuine passion for travel and an eagerness to help customers plan unforgettable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks