Offer summary

Qualifications:

Experience in the Fintech and Payments industry as an Operations Manager or B2B technical support., Clear understanding of how Payment Systems work and strong knowledge of transaction flow., Higher or incomplete higher education, preferably from technical universities., Proficiency in English and Russian at a minimum Upper Intermediate level (B2)..

Key responsabilities:

Handle technical operations requests related to transaction issues and Payment Methods.

Roll out customizations of new Clients' Payment Methods on their websites.

Perform technical troubleshooting for transactions and Payment Methods.

Analyze and identify patterns in payment problems and report findings.

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Operations Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s web-site
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Requirements:

Experience in Fintech, Payments industry as an Operations Manager, B2B technical support (2nd line)
Clear understanding how is the Payment System works
Strong knowledge about transactions flow Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
Proficiency in both English and Russian, with a minimum level of Upper Intermediate (B2)
Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, access credentials

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.