assistant director for alumnae services

 Job Summary: 

• To guide and direct the staff responsibilities related to all alumnae engagement and development efforts.
• To facilitate the smooth operation of alumnae member and chapter/association processes.
• To build and maintain a strong working relationship with the Executive Offices staff, alumnae and extension teams.
• To perform assigned duties in conformity with the Constitution and policies of Delta Gamma Fraternity and Foundation

 Essential Functions: 

• Provide exceptional customer service and membership experience as the primary alumnae staff representative for Executive Offices. 
• Lead staff team whose work focuses on alumnae members and alumnae groups. 
• Serve as the primary alumnae contact for NPC and complementary IHQ staff.
• Develop and organize cultivation events for alumnae, including education and outreach.
• Contribute to the alumnae training module development with Training, Development and Member Experience Department
• Collaborate with the marketing and communications department and alumnae team to develop and implement resource materials and other publications.
• Attend volunteer leadership meetings with Council Trustee: Alumnae, alumnae directors, and RASs/ADCs, serving as a primary staff contact for these volunteers.
• Oversee alumnae-related working groups.
• Seek out locations for and oversee the process of establishing new alumnae groups.
• Monitor alumnae volunteer efforts at revitalization of alumnae groups.
• Collaborate with assistant director for growth and development and extension team to identify and research areas or cities for extension and/or revitalization opportunities to coordinate alumnae member and alumnae group involvement in the collegiate extension/revitalization process.
• Oversee alumnae training opportunities and contribute to curriculum for events including Alumnae Delegate Training (Convention); Alumnae Group Academy (AGA); RAS/ADC training at The Leadership Collective, etc.
• Collaborate with alumnae volunteers and staff on the development and initial implementation of new alumnae programs.
• Develop, produce, and implement alumnae per capita dues and Loyally Anchored campaigns in collaboration with relevant staff members.
• Develop, promote, and execute an alumnae-focused contest each biennium in connection with Convention.
• Review and update the Fraternity Standards for Alumnae Groups annually in collaboration with the Director: Alumnae Operations.
• Support the annual Alumnae Group Evaluation process with Council Trustee: Alumnae and the Director: Alumnae Operations.
• Manage and oversee credentials for all alumnae chapters each biennium in preparation for Convention.
• Provide leadership and supervise alumnae resources specialist and alumnae membership & engagement specialist  by monitoring workflow, suggesting efficiency improvements, and tracking trends.
• Serve as secondary supportive contact for alumnae officers, Regional Alumnae Specialists and Alumnae Development Consultants.
• Establish and maintain positive working relationships with outside vendors that provide services to the alumnae membership (memberplanet, Herff Jones, OmegaOne, etc.).

Qualifications: 

• Demonstrated commitment to creating inclusive environments where belonging is valued.
• Bachelor’s degree and membership in Delta Gamma Fraternity preferred.
• Highly motivated, self-directed, assertive and energetic professional.
• Exhibit excellent customer service and professionalism, as well as communication, organizational, problem-solving and facilitation skills.
• Excel at relationship building to motivate staff and volunteers.
• Effective at leading, organizing and implementing short and long-term projects.
• Confident and comfortable speaking to a variety of audiences.
• Effectively manage budgets with a focus on return on investment.
• Ability to travel up to 20%.

 Delta Gamma seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence. In adherence with applicable laws Delta Gamma prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.