Strategic Account Representative, Health Systems

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com. 

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Apply to join our team and help shape the future of healthcare! 

Current Need:

Mckesson's Strategic Account Management Team in support of Health Systems is growing in Arizona. This position is fully remote. Our ideal candidate will currently be located in the state of Arizona.

Job Description:

As an established part of the Customer Management team supporting Health Systems, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support team to provide exceptional service. The SAR role is assigned to McKesson’s largest customers across Extended and Primary Care. Partnering externally with the customer and internally with McKesson’s subject matter experts, the SAR role is designed to support daily activities critical to the customer experience.  These activities include but are not limited to, inventory reviews, data reporting needs, and account creation.

Key Responsibilities: 

• Conduct account maintenance calls on Health System(s) customer locations as directed by Health Systems Team

• Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers and insights into account

• Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals

• Sell products to locations as allowed by customer agreement and formulary (supplies, equipment, housekeeping products)

• Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office

• Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date

• Introduce new products to Strategic locations as driven by product conversions and formulary changes directed by the corporate office. 

• Reinforce McKesson value props that have been sold to the corporate office to the group customer locations

• For PPD Customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office

• Determine any customer satisfaction gaps at customer locations and resell value props as needed

• 2+ years’ experience with client/customer management   

• Intermediate (Strong) proficiency with MS Office (Word, Access, Excel and PowerPoint)  

• Adaptive and solution-based service approach to working with customers/internal teams

• Strong consultation and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective; able to sell McKesson value prop and collaborate well with a diverse range of people; tactful, professional and flexible

• Experience managing customer procurement with supply chain teams knowledge strongly preferred

• Experience in managing excellent communication with both internal and external stakeholders

• Excellent abilities in managing competing priorities while balancing the needs of customers

• Detail oriented with good reasoning abilities, good problem-solving skills and sound judgment

Additional Knowledge & Skills:    

• Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices and systems preferred  

• Energetic self-starter with a passion for customer experience   

• The ability to interact professionally with vendors, customers and co-workers  

Education:

• HS Diploma or equivalent required

• 4-year degree preferred

Physical Requirements:

• Large percentage of time performing computer-based work within an office setting

Must be authorized to work in the US. Sponsorship is not available for this position.