Director of People Operations

CivicActions is seeking an experienced and inspiring Director of People to lead our talent strategy and expand upon an exceptional employee experience. As a member of our leadership team, you will play a critical role in scaling our organization and driving our mission to help the government deliver better public services through open technology and design. 

The Director of People Operations is a hands-on leader responsible for managing all aspects of people operations, including recruitment, onboarding, employee relations, benefits administration, and compliance. This role requires a proactive approach to handling day-to-day tasks and ensuring seamless execution of people operations processes, contributing directly to the organization’s mission of delivering better public services through open technology and design.

If you thrive on empowering people in a strong culture, want the opportunity to multiply your impact by creating open processes, and are a people-focused leader with a drive for excellence and a commitment to making a positive impact, we’d love to hear from you!

RESPONSIBILITIES: 

• Champion our people: Foster a culture of growth, collaboration, and transparency where every team member feels valued and supported.
• Drive talent acquisition: Develop and execute a comprehensive talent acquisition strategy to attract and retain top talent in the gov tech space.
• Develop and empower: Implement robust performance management, career development, and learning programs to maximize individual and team potential.
• Optimize operations: Streamline people operations, including onboarding, compensation, and benefits, ensuring efficiency and compliance.
• Shape the future: Partner with leadership to forecast workforce needs, manage talent planning, and navigate organizational change.
• Be a thought leader: Contribute to the development and dissemination of best practices in human capital management, particularly within the gov tech domain.

WE VALUE:

• Proven experience leading people operations in a high-growth gov tech environment.
• A passion for building and nurturing strong teams.
• Expertise in talent management, performance management, and organizational development.
• Strong analytical, communication, and problem-solving skills.
• A collaborative and results-oriented approach.

YOUR FIRST 90 DAYS

• Onboarding: Learn the tools; meet and build relationships with the team; understand and immerse yourself into CivicActions culture
• Projects: Annual review season iterations; Engagement Survey Action Committee; Benefits administration process iteration; Career Pathing 
• Learn By Doing: Shadow responsibilities to learn the ins and outs of our processes and tools while hitting the ground running and contributing to these processes.

QUALIFICATIONS

Experience

• 10+ years of People Operations Management experience (3+ years at a professional services firm)
• Senior Certified Professional in Human Resources Management (SHRM-SCP)
• Government Technology Industry
• Remote Environment People Management
• Proficiency in tools such as Google Suite, Slack, Zoom, Rippling, Greenhouse, CultureAmp, and Atlassian Tools (i.e. Jira, Confluence)

People Management

• Performance Management
• Broad HRIS systems experience
• People Data Analytics
• Executive Leadership & Management Coaching
• Company Event Planning & Coordination
• Employment and Labor Law Guidance 

Pay & Benefits 

• Benefits Management and Administration
• Leave Management & Administration
• State Law Compliance 
• Compensation Program Management 

Talent Acquisition

• Hiring Team Management
• Applicant Tracking Systems
• Pipeline and Process Improvement 

Salary Range

$165,000 - $185,000 USD per year