Executive Operations Partner (Pittsburgh)

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoDo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role:

Abridge is experiencing rapid growth across all areas, and we are looking for a dynamic Executive Operations Partner to strategically support our VP of Partner Success, VP of Enterprise Development, and the VP of Revenue Operations. This role is integral to driving operational efficiency, ensuring that our executives are well-supported and equipped to meet the company’s fast-paced demands. You will manage high-level administrative needs while playing a critical role in optimizing processes and enabling the growth of the leadership team. Your work will directly impact Abridge’s ability to scale quickly and effectively, and you will report directly to the leadership team. 

This is a hybrid role, with the expectation of being in the Pittsburgh office at least 3 days a week; candidates must be within a commutable distance of Pittsburgh to be considered.

What You’ll Do:

• Executive Support & Calendar Management: You will oversee and optimize the calendars of these three VPs in our Commercial (sales) organization, ensuring time is allocated efficiently and priorities are managed. Where appropriate, you may also support inbox triaging and time management to maximize your executives’ productivity. 

• Cross-Functional Coordination & Stakeholder Engagement: You’ll manage logistics for meetings, travel, and events, building strong relationships with internal and external stakeholders to ensure your executives are always prepared and aligned.

• Operational Efficiency & Process Improvement: You’ll collaborate with the Executive Operations Partners across the company to streamline administrative processes, proactively identify gaps, and implement solutions that drive operational excellence. Provide help to other Executive Operations partners for team events like offsites and company events, as needed. Lean into helping get our new Pittsburgh office up and running, as well as light, ongoing office management responsibilities.

What You’ll Bring: 

• Experience: 5+ years in roles supporting leadership, such as Executive Business Partner, Executive Assistant or Executive Operations, with proven success in dynamic environments.

• Startup Mentality: Experience in high-growth or early-stage startup environments,  where flexibility and adaptability are essential. You are resourceful, comfortable with ambiguity, and have grit! You thrive in an environment where continuous learning and growth are core values, and you bring that mindset to your work and collaboration.

• Leadership Support Expertise: Experience managing executives’ times and providing strategic recommendations that directly impact their success.

• Organizational Mastery: Exceptional skills in managing time, schedules, and travel logistics with impeccable attention to detail and the ability to keep multiple projects organized.

• Strong Communication: Clear, concise, and confident in verbal and written communication, with an ability to establish and build trust in relationships across all levels of the company.

• Discretion and Sound Judgment: Demonstrate the highest levels of integrity, trustworthiness, and discretion in handling sensitive information, maintaining confidentiality, and exercising sound judgment in all interactions and decision-making.

• Proactive Problem-Solving: A knack for identifying gaps, anticipating needs, and taking initiative to improve efficiency and solve problems before they arise. 

• Tech-Savvy: Familiarity with Google Workspace and Slack and a desire to adopt new tools that streamline business operations and administration.

• Team Support: You’re located in the Pittsburgh metro area and are excited to support offsites and light office management.

Ideally, You’ll Also Have: 

• Experience with productivity tools such as Superhuman and Notion.

• Knowledge of HIPAA, privacy regulation, and compliance standards, or a willingness to learn. A desire and appreciation for mentoring and coaching other administrative professionals to build a high-performing operations team. 

Why work at Abridge?

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.