Offer summary

Qualifications:

Fluency in Portuguese (C2 level) and English (B2 level) is required., Strong problem-solving and analytical skills are essential., Excellent written and verbal communication skills are necessary., Previous experience in technical support or customer service is preferred but not essential..

Key responsabilities:

Provide technical assistance to customers via phone, email, and chat in both Portuguese and English.

Troubleshoot and resolve technical issues to ensure customer satisfaction.

Document customer interactions and technical resolutions in the CRM system.

Collaborate with other departments to enhance the customer experience.

Job description

Job Title: Technical Support Advisor (C2 Portuguese + B2 English)

Location: A Coruña, Spain / Remote (within Spain)

Work Schedule: 39 hours per week, Monday to Friday, rotative shifts between 9:00 AM 9:00 PM

Salary: 23,500 per annum + up to 6,000 in bonuses

Documents Accepted:

Spanish Residence Card
EU ID

Job Description:

We are looking for a dynamic and customer-focused Technical Support Advisor to join our team. This role offers an exciting opportunity to work in a fast-paced, multinational environment. You will provide technical support to customers in Portuguese and English, ensuring their issues are resolved effectively and efficiently. The ideal candidate will have excellent problem-solving skills, a passion for helping others, and the ability to work in a team-oriented setting.

Key Responsibilities:

Provide technical assistance to customers via phone, email, and chat in Portuguese (C2 level) and English (B2 level).
Troubleshoot and resolve technical issues related to products or services, ensuring customer satisfaction.
Document customer interactions and technical resolutions in the CRM system.
Follow standard procedures for the escalation of unresolved issues to higher-level support.
Maintain up-to-date knowledge of products, services, and processes to offer timely and accurate information to customers.
Collaborate with other departments to ensure a smooth customer experience.
Participate in training sessions and team meetings to improve product knowledge and skills.

Requirements:

Fluency in Portuguese (C2 level) and English (B2 level).
Previous experience in a technical support or customer service role is preferred but not essential.
Strong problem-solving and analytical skills.
Excellent communication skills, both written and verbal.
Ability to work in a fast-paced and customer-focused environment.
Ability to work in rotative shifts (9 AM 9 PM).
Eligibility to work in Spain (Spanish Residence Card or EU ID).

Relocation Assistance: