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Junior Technical Support Specialist APAC

extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Thailand

Offer summary

Qualifications:

Bachelor’s degree in a technical field (Science, Technology, Engineering, or Mathematics), 3-5 years of experience in technical support or sales of a technical product, Proficiency with modern CRM/ticketing systems such as Zendesk or HubSpot, Strong organizational and communication skills..

Key responsabilities:

  • Serve as the main technical product consultant for Wingtra stakeholders in the APAC region.
  • Support the sales team in demonstrating product value and closing deals using knowledge in drone workflows and surveying.
  • Drive engagement with regional partners through onboarding, training sessions, and impactful product presentations.
  • Create and maintain technical documentation to enhance product adoption and support efficiency.

Wingtra logo
Wingtra Scaleup https://www.wingtra.com/
51 - 200 Employees
See all jobs

Job description

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

Responsibilities
  • Serve as the main technical product consultant for Wingtra stakeholders in the APAC region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise.
  • Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support the sales team in demonstrating product value and closing deals. 
  • Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in APAC to troubleshoot technical challenges and optimize product performance.
  • Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations.
  • Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes.
  • Create and maintain technical documentation for external and internal stakeholders through the Knowledge Base to enhance product adoption, support efficiency, and knowledge sharing.

    • Requirements
  • Bachelor’s degree or equivalent in a technical field (Science, Technology, Engineering, or Mathematics).
  • First experience in the geospatial industry. 
  • 3-5 years of experience in technical support or sales of a technical product.
  • Proficiency with modern CRM/ticketing systems such as Zendesk or HubSpot.
  • Strong organizational and communication skills, with the ability to collaborate across teams.
  • Willingness to travel to company headquarters in Zurich, Switzerland, and within the APAC region.
  • Business-level fluency in English.
  • Residence in GMT +7 / +8 / +9 time zones is mandatory, with the required work permit.

    • Plus
  • Experience in a startup environment, demonstrating adaptability and problem-solving in fast-growing companies.
  • Fluency in a second language relevant to the APAC region, such as Bahasa Indonesia, Thai, Mandarin, Korean, or Japanese.
  • Experience working in the UAV industry.
  • Technical proficiency in photogrammetry, LiDAR, or GIS software, with hands-on experience in tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LIDAR360, QGIS, or ArcGIS.
  • Experience in training, public speaking, or technical presentations, with the ability to effectively communicate complex concepts to diverse audiences, including customers, partners, and internal teams.
  • International work experience and proficiency in collaborating with distributed or remote teams
    • If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    PhotogrammetryGeographic Information SystemsHelp Desk SupportEngineering DocumentationHubSpot CRMMicrosoft Dynamics CRMZendeskGeographic Information SystemsArcGIS (GIS Software)Language EducationPixlrAerospace Engineering

    Other Skills

    • Public Speaking
    • Training And Development
    • Problem Solving
    • Organizational Skills
    • Adaptability
    • Teamwork
    • Communication
    Are you interested?

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