Technical Support Specialist III - Remote

Overview:

Technical Support Specialist III – Danville, IL –Remote
Salary: $60,000 - $75,000
Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Salary Disclaimer: The posted salary reflects the anticipated base pay for this role. Actual pay will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. Discuss compensation and benefits questions with our hiring team.

CCMSI is seeking a Technical Support Specialist III to join our team, providing expert-level support to our 32 branches and over 1,600 employees across the U.S. This role requires advanced technical skills beyond Level I and Level II positions, including deep troubleshooting expertise, system administration, and project management capabilities. If you are a highly skilled IT professional who thrives in problem-solving and mentoring, we invite you to apply.

Why Join CCMSI?

• Competitive Benefits: 4 weeks PTO in your first year, 10 paid holidays, medical, dental, vision, life insurance, short- and long-term disability, 401(k), and ESOP.
• Career Growth: Opportunities for internal advancement, leadership roles, and ongoing technical training.
• Employee-Owned Culture: Work in a collaborative environment where your contributions directly impact the success of our company.

• Advanced Troubleshooting & Problem-Solving – Independently research, diagnose, and resolve complex technical issues related to software, hardware, network configurations, and system performance.
• Technical Leadership & Mentorship – Act as a go-to expert for other support staff, providing guidance and troubleshooting assistance for escalated issues.
• Network Solutions & Office Setup – Design, research, recommend, and implement network solutions, including the setup of new office locations and new technologies.
• Procurement & Resource Management – Recommend and procure IT equipment in alignment with company policies under the supervision of the Information Systems Manager.
• Collaboration & Teamwork – Work closely with IT staff in a team environment, assisting in knowledge sharing and best practices.
• Project Documentation & Standards – Prepare and maintain detailed project records, time tracking, and documentation following company standards.
• Windows Server Administration – Administer and manage resources within Windows Server 2012 Active Directory.

What You Bring:

• Extensive experience with Microsoft Windows (2008/2012 Server, Active Directory, and Windows OS) and Microsoft 365.
• Strong knowledge of hardware and software troubleshooting in a corporate environment, including resolving issues via a ticketing system.
• Experience with LAN/WAN administration and support.
• Proficiency in network protocols (TCP/IP, DHCP, DNS, FTP).
• Experience with equipment setup, configuration, and shipping is a plus.
• Knowledge of Azure is beneficial but not required.
• Self-motivated, able to work independently with minimal supervision, and a strong team player.
• Strong problem-solving skills and the ability to lead projects effectively.

Preferred Qualifications:

• Associate or bachelor’s degree in computer science, Information Systems, or a related field.
• 5+ years of IT support experience, with at least 2 years in a Level II or III role.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Azure Fundamentals are a plus.

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CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package, including Medical, Dental, Vision, Life Insurance, ESOP, and 401K. Background checks are conducted per applicable laws.