Offer summary

Qualifications:

1-3 years of customer service experience, Great communication skills, Positive attitude and a good team player, Familiarity with software like Gorgias, Shopify, or Zendesk is preferred but not required..

Key responsabilities:

Answer emails and live chat inquiries from customers

Respond to direct messages and comments on social media platforms

Address customer questions and concerns

Educate customers on products and services offered.

Outsourced is a premier, ISO-certified global staff outsourcing company providing top-tier remote staffing solutions in the Philippines, India, and Colombia. We focus on delivering dedicated, highly skilled professional staff who consistently exceed expectations, offering premium offshore support to elevate your business.Key Highlights:12+ years of industry experience350+ clients worldwide1,300+ dedicated employees110+ support staff ensuring seamless operationsWith Outsourced, you can scale your organization rapidly, efficiently, and cost-effectively with dedicated remote staff based in our state-of-the-art offices in the Philippines, India, or Colombia.Our rigorous recruitment process has been the cornerstone of our success, allowing us to source exceptional talent from the top 5% of professionals across these regions. By tapping into passive candidates, we provide the highest quality offshore staffing solutions that drive business growth.Ready to expand your team? Partner with Outsourced in the Philippines, India, or Colombia and reduce staffing costs by up to 75% compared to local hires. Reach out to Outsourced today to start building your dedicated offshore team.

Job description

About Us

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Description

Answer emails
Answer live chat
Reply to direct messages and comments on social media (like Instagram & Facebook)
Overall, answering customers questions, addressing concerns, and educating them on our products

Requirements

1-3 years of customer service experience
Previous experience with any of our current softwares is preferred but not required (Gorgias, Shopify, Zendesk)
Great communication skills
Positive attitude and a good team player

Work Location

Home-based
Should have strong internet connection (minimum of 20 mbps)
Should have own Laptop/PC (minimum of i5 8GB RAM)

Additional Information

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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