Offer summary

Qualifications:

Two years of recent customer service experience, Computer literacy and proficiency, Ability to multitask and prioritize needs, High School Diploma or Equivalent.

Key responsabilities:

Prepare correspondence, documents, and reports in a timely manner

Maintain effective filing systems and provide excellent telephone coverage

Engage with patients and vendors to ensure accurate insurance information

Maintain confidentiality in accordance with HIPAA regulations.

With approximately 9,000 physicians to serve our 260,000 members, Prospect Medical Systems is proud to be among the most innovative medical systems in California, Texas and Rhode Island. In the months and years ahead, we will be offering our services in other states and other markets throughout the nation. Our extensive care services range from primary care and specialty physician services to acute care hospital and skilled nursing facilities to behavioral health and wellness services. Each of our Independent Physician Associations (IPAs) and networks support the use of advanced diagnostic and treatment tools to provide our members with convenient access to state-of-the-art healthcare. Our pledge to members is that we will give you exceptional care delivered by compassionate physicians who have a strong commitment to each and every patient. Our physicians work closely with teams of skilled nurses and other healthcare professionals. Prospect Medical contracts with most major health plans, and we serve all product lines, including Commercial, Medicare, Medicaid, Medicare/Medicaid (Medi-Medi) and Health Insurance Exchange. To further improve the health of the communities we serve, Prospect Medical offers comprehensive health education classes and support services through our numerous outreach programs. Diversity and Inclusion Within Our Workforce At Prospect Medical, we believe that a diverse and inclusive environment enriches our workforce and the communities we serve. To that end, we embrace the diversity of our coworkers, physicians, vendors and patients. We do not tolerate harassment or discrimination on the basis of race, ethnicity, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other characteristics protected by law. We embrace diversity because it is our culture, and it is the right thing to do.

Job description

Job Description

The Customer Service Representative supports the Central Business Office and Outside Vendors to ensure that administrative work is completed in a timely, accurate, and courteous manner. Performs a variety of administrative, support and clerical functions. Resolves administrative issues and inquiries.

Responsibilities

Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned. Scans information accurately and in a timely manner. Establishes and maintains effective filing systems, provides excellent departmental telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions to ensure efficient operation of the department.|Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.|Works with patients, vendors, and hospitals to ensure that insurance information is correct, updating and correcting information as needed, and in a timely manner. Maintains electronic tracking logs as assigned. Maintains confidentiality in accordance with hospital/corporate policies and HIPAA privacy regulations.

Qualifications

Two years recent customer service experience
Computer literacy and proficiency
Ability to multitask and prioritize needs to meet timelines
Understanding of basic medical terminology
Must be able to read, write and communicate effectively in English
Must demonstrate customer service skills appropriate to the jobPrevious experience in healthcareHigh School Diploma or Equivalent

Required profile