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Junior Customer Support

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Indonesia

Offer summary

Qualifications:

Bachelor's degree in IT or a related field., Strong organizational skills and ability to multitask., Excellent communication skills and a strong team player., Proactive, self-motivated, and solution-oriented..

Key responsabilities:

  • Provide technical assistance and product support to customers.
  • Collaborate with stakeholders to maintain smooth operations.
  • Address and resolve customer inquiries and complaints efficiently.
  • Assist customers with the onboarding process for successful project implementation.

SIRCLO logo
SIRCLO Large http://www.sirclo.com/
1001 - 5000 Employees
See all jobs

Job description

Responsibilities

  • Praovide technical assistance and product support to customers, ensuring a seamless user experience.
  • Collaborate with stakeholders, including developers, to maintain smooth day-to-day operations.
  • Address and resolve customer inquiries, requests, and complaints efficiently.
  • Assist customers with the onboarding process to ensure successful project implementation.

Requirements

  • Fresh graduates are welcome to apply.
  • Bachelor's degree in IT or a related field.
  • Strong organizational skills with the ability to multitask.
  • Proactive, self-motivated, and solution-oriented.
  • Excellent communication skills and a strong team player.
  • Knowledge of ERP and ticketing systems is a plus.
  • Technical aptitude and a willingness to learn new technologies.
  • Strong analytical and problem-solving skills.
  • Willingness to work in shifts.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Enterprise Resource PlanningHelp Desk Support

Other Skills

  • Analytical Skills
  • Problem Solving
  • Communication
  • Multitasking
  • Teamwork
  • Proactivity
  • Solutions Focused
  • Organizational Skills
  • Self-Motivation
Are you interested?

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