German Speaking Customer Support for Virtual Job & Freelance Platforms

Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for Virtual Job & Freelance Platforms. This role is ideal for individuals who are passionate about the gig economy and providing exceptional support to users seeking freelance and employment opportunities.

Responsibilities

• Provide top-notch customer support to German-speaking users of virtual job and freelance platforms through phone, email, and chat.
• Assist customers with inquiries related to account management, job postings, bidding processes, and platform functionality.
• Effectively resolve user issues and complaints, ensuring a smooth user experience.
• Document customer interactions accurately and manage follow-up communications efficiently.
• Collaborate with product and technical teams to address complex user needs and enhance platform functionality.
• Educate users about best practices for utilizing the platform effectively for job seeking or freelance work.
• Gather user feedback to contribute to ongoing service improvements and feature development.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer support, particularly within virtual platforms or the gig economy is a plus.
• Strong communication and interpersonal skills focused on user satisfaction.
• Detail-oriented with excellent organizational abilities.
• Proficient in using CRM software and standard office tools.
• Strong problem-solving capabilities and the ability to work under pressure.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks