Customer Success Associate

360training

360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.

At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.

360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program.

Customer Success Associate

The Customer Success Associate will play a pivotal role in supporting our internal customer success initiatives, specifically in the areas of storefront setup, custom pricing enablement, LMS setup, and product mapping. While closely collaborating with the Product Catalog Manager, this role is key in ensuring that our internal processes are seamless, efficient, and well-documented. This role will also be instrumental in mapping products from our main catalog to systems like Salesforce and Dealhub.

Responsibilities

• Storefront Setup Support: Assist in the setup and optimization of online storefronts, ensuring accurate and effective product listings, images, and descriptions to enhance user experience.
• Custom Pricing Enablement: Collaborate with the Product Catalog Manager and Customer Success team to configure and implement tailored pricing structures, addressing unique customer requirements.
• Product Mapping: Drive the resolution of product mapping between the main catalog and systems such as Salesforce and Dealhub, LMS, LMS Reseller ensuring data accuracy and seamless integration.
• Process Documentation: Develop and maintain comprehensive documentation of existing processes and procedures related to storefront setup, pricing, and product mapping.
• Internal Customer Support: Serve as a key resource for internal teams, providing guidance and support related to storefront, pricing, and product mapping issues.
• Collaboration: Work closely with cross-functional teams, including Product, IT, and Customer Success, to ensure alignment and effective communication.
• Feedback Loop: Collect and communicate feedback to relevant teams to drive continuous improvement in product offerings and customer processes.
  
  
  

Qualifications

• Bachelor’s degree in Business, Information Technology, Marketing, or a related field
• Experience in a customer-facing or support role, with a focus on e-commerce, product information management (PIM), or similar systems.
• Familiarity with online storefront platforms, pricing models, and product mapping tools is highly desirable.
• Knowledge of HTML and experience with HCL Commerce or other e-commerce and PIM systems is a plus.
• Strong communication skills, both written and verbal, with the ability to translate technical details into clear and actionable insights.
• Proven ability to manage multiple priorities and collaborate effectively with cross-functional teams.
• Detail-oriented, with a strong focus on process improvement and documentation.
• Experience of 2-3 years in a relationship management based role. Or 1-3 years prior experience with ecommerce systems.