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Customer Success Specialist (SAAS)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Minimum 2 years in customer success, Graduate or Masters Degree not important.

Key responsabilities:

Onboard new customers and tailor setup
Conduct training sessions during onboarding
Anticipate customer needs and solve issues
Identify upsell and cross-sell opportunities
Provide feedback on product improvements

Talent Shore https://talent-shore.com

51 - 200 Employees

See more Talent Shore offers

Job description

This is a remote position.

MUST BE BASED IN SOUTH AFRICA

The Product:

We are a powerful yet simple software, powered by AI, to help connect, organise & convert leads. We simplify lead management by bringing everything into one easy-to-use inbox. It replaces complicated CRM's and messy spreadsheets, making it easier to handle leads, improve customer experiences, and increase sales.

Position Overview:

We're on the hunt for a dynamic Customer Success Specialist to join our vibrant product team. You'll be the superhero ensuring that our customers are getting the absolute best out of our product. From welcoming new users aboard to helping them navigate and make the most of our platform, your goal is to keep them so happy that they can't wait to renew and expand their journey with us and tell their friend!

What You'll Do:

Onboarding: Lead the charge in getting customers set up and successful on our platform, tailored to their unique goals.

Training Guru: Conduct informative training sessions during the onboarding phase and collaborate closely with the team to ensure deadlines are met.

Voice of the Customer: Always tuned into the customers' needs, solving their issues, anticipating future ones, and representing their voice within Boxly.

Growth Driver: Spot opportunities for customers to enhance their experience through strategic upsells and cross-sells.

Product Insider: Spot opportunities for product improvements or new features and feedback to the product team.

Requirements

About You:

People Person: You have a knack for connecting with people and a proven track record in helping others succeed.

Quick Learner and Doer: You're always ready to pick up new skills and jump into action with a positive and proactive approach.

Communication Ace: You excel in English, both in speech and writing. You're a wizard at crafting engaging content and feel at home on web calls.

Tech-Savvy Guide: You can quickly master our product and explain it in simple, everyday language.

Master Organizer: You manage your time like a pro, meet all your calls, and keep everything on track, all with minimal supervision.

Your experience:

Minimum 2 years of experience - In a customer success role or as an onboarding specialist at a software company.

Graduate or Masters Degree? Do you have a graduate or masters degree? Great, well done. To be completely candid, that doesn’t matter to us. Qualifications aren’t important. Results are; We’re all about execution.

Why Join Us?

With us, you’re not just joining a company; you’re joining a journey. As part of a small but rapidly growing team, you'll have the unique chance to shape our path forward and streamline processes to make your mark in the tech world.

Ready to Make a Difference?

If you're eager to make every customer interaction outstanding and want to contribute to a team that values innovation and customer happiness, we’d love to chat! Join us and be part of transforming customer engagement in the digital age.