Supervisor, Network Operations

Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, MD, MI, NY, OH, TN, TX, and VA)

Summary:

The Supervisor, Network Operations oversees the Network Operations Center (NOC), ensuring efficient monitoring, troubleshooting, and resolution of network issues. This role is pivotal in maintaining high network performance and reliability while fostering a collaborative and innovative team environment. The position also involves compiling analytical reports on outages, network performance, customer impact, and team metrics to drive continuous improvement.

Qualifications:

To successfully perform this role, an individual must meet the essential job requirements. The qualifications below outline the necessary knowledge, skills, and abilities. Reasonable accommodation may be provided to provide individuals with disabilities to support the performance of essential functions..

Essential Duties And Responsibilities:

Essential duties and responsibilities include, but are not limited to:

• Leads and manages technical teams in high-pressure environments, ensuring operational efficiency, swift issue resolution, and continuous performance improvement
• Safeguards confidential and sensitive information, adhering to company policies and industry best practices to maintain data integrity and security
• Utilizes and optimizes NMS platforms (e.g., SolarWinds, Zabbix) and other operational tools, including CLI commands, log analysis, performance monitoring, ticketing systems, and data analytics, to ensure proactive network management and issue resolution
• Troubleshoots and resolves network infrastructure issues, applying expertise in routing protocols, switching, TCP/IP, VLANs, firewalls, and VPNs to maintain service reliability and uptime
• Communicates complex technical concepts clearly and concisely to diverse stakeholders, fostering collaboration and ensuring mutual understanding across teams
• Analyzes data to drive informed decision-making, using an analytical approach to identify trends, optimize performance, and improve operational workflows
• Contributes to NOC team development and engagement, participating in meetings, planning and leading weekly NOC discussions, and conducting training sessions to enhance team capabilities and alignment with organizational goals
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Preferred Skills:

• Proficiency in scripting languages (e.g., Python or Bash) for process automation
• Familiarity with cloud computing platforms (e.g., AWS, Azure) and hybrid cloud architectures
• Knowledge of cybersecurity principles and protocols for secure network operations
• Experience with AI-driven analytics tools or explainable AI technologies
  
  

Education/Experience:

• Bachelor's degree in Network Engineering, IT, Business Management, IT/Networking, or a related field; or equivalent combination of education and experience
• 4+ years of networking operations experience, telecommunications, or related technical field
• 2+ years of leadership experience in a technical environment
• IT Bootcamp certificate if no IT degree or less than 4 years of experience
• Certifications like CompTIA, Network+, Security+, CCNA, CCNP, JNCIA, or ITIL certifications are highly desirable
  
  

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk, hear, and communicate effectively.
• Frequently required to sit, stand, bend at the knees and waist, and walk.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision, see colors, and be able to focus.
• Must maintain consistent attendance, including working evenings and Saturdays.
• Must have on-call availability required on a rotating basis, including nights, weekends, and holidays; must be able to respond to network emergencies outside of scheduled on-call periods and demonstrate flexibility to cover shifts within a 24/7 support environment.
• Must operate effectively in a fast-paced environment by prioritizing tasks, managing multiple projects, multitasking, and making quick decisions, all while maintaining a strong focus on detail under pressure.
• Regularly uses both hands; frequently stands, sits, stoops, communicates verbally (in person and by telephone), listens, and reads computer screens, correspondence, and reports.
• Requires occasional physical work, including equipment handling (up to 30 pounds) and data center access.
  
  

Benefits:

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*