Inside Sales Representative (100% Remote based in Belgium)

Passion + Accountability as a

We are an owner-managed, medium-sized company based in Hennef (greater Cologne area) of Germany and are one of Europe’s leading providers of modular storage buildings, specialising in lightweight construction technologies. Uncompromising customer focus, reliability and quality have ensured us strong national and international growth. Our customers include DAX corporations as well as medium-sized companies throughout Europe and for certain clients, globally. We have repeatedly been awarded the Top100 Innovation Award for our strength and speed of innovation and have received several independent awards as a "Top Employer" in recent years.

As an Inside Sales & Business Development Representative at Herchenbach, you'll be the initial point of contact for project inquiries across various industries, logistics, and specializations for. After gaining a comprehensive understanding of each inquiry's type, scope, and specific needs, you'll qualify and categorize opportunities based on our defined criteria. Once all requirements, specifications, and individual circumstances are known, you'll coordinate visits between the customer's contacts and your field colleagues, and then prepare a smooth handover internally. Our modern CRM system ensures meticulous documentation of all interactions, activities, and information, allowing you to maintain oversight even with multiple concurrent projects.

We're seeking someone with at least some direct customer contact experience, preferably in a B2B environment, although experience in related fields such as customer consulting, sales, or market research will also be considered.

You need strong conversational English skills as well as business-fluent proficiency in French, Dutch, or German. Depending on your proficiency in French, Dutch, or German, you will be responsible for the corresponding market.

We value analytical thinking, a structured approach to work, adaptability, and entrepreneurial talent in handling unforeseen situations. If you're driven by success, committed to personal and professional growth, possess modern business software skills, and desire to contribute actively to a leading German company's international growth trajectory, we encourage you to apply

Your tasks

• As the first point of contact for incoming inquiries from prospective and existing customers, you will advise on our product and service portfolio, work out customer-specific requirements and needs, and in the process qualify the specific inquiries according to defined classifications. Depending on your language skills, you will be responsible for our customers in either the Dutch-speaking, German-speaking, or French-speaking market.
• In cases where several appointments are necessary for further consulting, you will independently determine a customer-specific follow-up strategy. In the further course of the consultation, you clarify all fundamentally relevant questions and hand over the inquiry to the field service after qualification is completed (including coordination of an on-site appointment).
• You will organize and document all your activities in our CRM and ERP system.
• Occasionally, you will participate in special projects such as customer satisfaction surveys, data updates, information campaigns on special promotions, etc..
  
  
  

Your profile

• Successfully completed commercial or technical education and / or further education, alternatively a degree in any field.
• Experience in direct customer contact, preferably in a B2B environment (e.g. in the fields of inside sales, customer service, customer consulting, account management, aftersales, sales assistance, dialog marketing, tele sales, call centre, market research, etc.). People who have only gained such experience in the context of training, internships, side jobs or as working students are also expressly invited to apply.
• Conversational English is a basic requirement. In addition, you need business-fluent proficiency in either German, Dutch, or French.
• Very good knowledge of MS-Office, desirably first contact with a CRM, ERP and / or merchandise management system as well as a generally high affinity for digital tools and processes.
• A confident manner, quick comprehension, pronounced empathy, enjoyment of success as well as the will to continuously develop professionally and personally in a performance-oriented but familiar environment.
  
  
  

Your benefits

• 100% Home Office with approx. quarterly to bi-annual visits to our HQ.
• Structured onboarding & individual induction.
• 30 days annual leave.
• A permanent position with an owner-managed, crisis-proof and internationally growing market leader.
• Working environment rewarded several times as "TOP Employer" by independent jurors.
• Demand-oriented courses, seminars & trainings (internal & external).
  
  
  

Sounds exciting? Then we look forward to receiving your application, preferably with a few introductory words about yourself and your motivation and then, at best, a first digital meeting!

PS: If you have any questions in advance, you can always reach us by email at bewerbungen@herchenbach.de.

If you decide to apply via the e-mail address provided, please state your salary expectations and your earliest possible starting date or period of notice.

Herchenbach Industrial Buildings GmbH | Löhestraße 6, 53773 Hennef

www.herchenbach-industrial.com