Offer summary

Qualifications:

C2 proficiency in Dutch and fluent in English, Strong customer-centric approach, Good communication skills, both efficient and friendly, Experience or ability to learn CRM and ERP tools.

Key responsabilities:

Act as the primary point of contact for clients and the commercial team

Manage customer orders in SAP, including receiving, monitoring, and processing

Handle complaints and requests from clients via phone or email

Support the market for Benelux alongside a team of 7 members.

Job description

This role is based out of Prague, with office attendance required three times per week.

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative. In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like:

Together with 7 team members you will be supporting the market for Benelux.
Act as a primary point of contact for our clients and commercial team.
Big part of your day will be order management – receiving, monitoring, and processing customer orders in SAP.
You will also handle complaints or any other requests from our clients.
You can expect receiving requests primarily via phone or email (CRM).

What can you look forward to

WELL certified office.
we’re the only office in CEE with Platinum certification in WELL.
program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…
initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges
Ulekare.cz(opens in a new tab) – medical support for you and your family (24/7 medical consultation, appointments, vaccinations
25 days of vacation.
4 paid sick days.
Meal vouchers.
Hybrid work model.
Contribution to wellness and leisure activities – Multisport and Edenred.
Retirement plan contribution and life insurance.
Language courses.
Employee Assistance Program.
free consultations in mental health, legal and financial areas for you and your family members.
Company discounts.
Attractive work environment in Prague 8 – Liben.
Free parking in the office.