Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Service Agent FR -Minijob (m/f/d)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany

Offer summary

Qualifications:

Experience in customer service with a strong ability to resolve customer concerns., Fluency in French and conversational English skills., Strong team spirit and motivation to take on responsibility., Familiarity with Shopify and other customer service tools is a plus..

Key responsabilities:

  • Act as the first point of contact for customer inquiries and issues.
  • Communicate customer feedback to internal teams to improve service.
  • Identify and address challenges to enhance customer experience.
  • Support the optimization and expansion of processes as the company grows.

HOLY logo
HOLY Food & Beverages Scaleup https://weareholy.com/
51 - 200 Employees
See all jobs

Job description

About HOLY
  • HOLY is the soft drink revolution: With our powdered drinks HOLY Energy®, HOLY Hydration®, and HOLY Iced Tea®, you get amazing taste while maintaining a good conscience - for your body & the environment.
  • Already more than 1,000,000 customers: Started in a shared apartment, since April 2021, we have already saved over 30 million plastic bottles - and our community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.
  • From D2C to Global Omni Channel: In less than three years, we've profitably scaled HOLY to more than 100M€ in revenue exclusively online. Now, we are on the journey to become a Global Omnichannel brand from a pure D2C model.
  • We are still just getting started: Supported by renowned investors & partners, we aim to revolutionize the soft drink industry. Healthier, tastier & more sustainable. Our team of 70+ people aims high (Coca-Cola, we're coming for you!).
About the Position
Do you feel at home in customer service and are you happy to take on responsibility? The customer is king is not just an empty phrase for you, but a principle? Would you like to expand the customer support of a fast-growing soft drinks start-up? Then you've come to the right place in our team!

Join us on an exciting journey and help us drive the soft drinks revolution. We offer you an exciting insight into one of the fastest-growing consumer brands in Europe, with real development opportunities and lots of fun.

Responsibilities:

  • First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers. When problems arise, you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations.
  • Internal team communication: You are the voice for our customers within the company and ensure that our customers' feedback is communicated to the team internally. This enables us to continuously optimize our service. After all, nobody knows our customers' wishes and suggestions better than our customer service team.
  • Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience.
About You
The most important thing is that you're motivated to take on real responsibility and that you're comfortable with different approaches and different types of people. In addition, to be successful in this role you will need the following things:

  • Experience in customer service and have a good sense of how to best resolve customer concerns.
  • Fluency in French and conversationally confident in English.
  • Resident in Germany
  • You don't run away from challenges, but always find the best solution for customers.
  • Strong team spirit, because only as a team can we continuously develop HOLY.
  • You are willing and able to work in the evening and at weekends.
  • Ideally, you have already worked with Shopify and other customer service tools.
Our Offering
  • A successful and growing company: Join a company that has been growing profitable and quickly for the last 24 months and raised a series A, while many other e-commerce companies are struggling.
  • Huge impact and career growth: Enjoy a huge impact on how HOLY is seen on the market and the opportunity to climb up the career ladder. The sky is the limit!
  • Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic.
  • Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our Trustpilot reviews or contact us for free samples.
  • Future of e-commerce: Be part of the future of e-commerce and help set new standards in many areas. Work with the best minds in the industry.
  • Scale-up culture: Join a scale-up culture that values direct and transparent communication, fast pace, and personal development. With us, you can make a real impact.
  • Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Mitte, flexible working hours, benefits and much more.Find out more about HOLY and our team on our careers page.
The Process
As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results.

1. Getting to Know You: You will have a 30-minute screening interview with Joscha, our Customer Service Team Lead where you will talk about your experience, HOLY, and the position in more detail and see if our expectations match.
2. Job Offer and Decision: If everything goes well, you will receive an offer and we are ready to embark you this journey together with you!
Any questions or concerns?
If you have any questions or feedback, please send an email to jobs@weareholy.com.
Apply for this job
About us
Holy Energy GmbH (HOLY)
Saarbrücker Str. 37
10405, Berlin

Disclaimer
EN: Holy Energy GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a specific need that requires assistant in the application process, please reach out to our People Team at jobs@weareholy.com.

DE:  Holy Energy GmbH ist ein Arbeitgeber, der Chancengleichheit fördert und sich dafür einsetzt, gleiche Beschäftigungsmöglichkeiten unabhängig von Rasse, Hautfarbe, Abstammung, Religion, Geschlecht, Nationalität, sexueller Orientierung, Alter, Staatsbürgerschaft, Familienstand, Behinderung oder Geschlechtsidentität zu bieten. Wenn du spezielle Bedürfnisse hast, die Unterstützung im Bewerbungsprozess erfordern, wendest du dich bitte an unser People Team unter jobs@weareholy.com.
 

Required profile

Experience

Industry :
Food & Beverages
Spoken language(s):
French
Check out the description to know which languages are mandatory.

Hard Skills

ShopifyProject Collaboration

Other Skills

  • Customer Service
  • Customer Service
  • Problem Solving
  • Adaptability
  • Accountability
  • Communication
Are you interested?

Customer Service Representative (B2B) Related jobs

See more Customer Service Representative (B2B) jobs