Manager, National Licensing Program

Overview

OATS from AARP helps older adults learn to use and leverage technology to transform their lives and their communities. Through its flagship program, Senior Planet, OATS works closely with older adults to create extraordinary experiences in-person and online. As one of AARP's charitable affiliates, the mission of OATS from AARP is "to harness the power of technology to change the way we age."

The Manager, National Licensing Program manages the development, execution, and implementation of new engagement programs that align with the organization’s goals and objectives. Manages the evaluation of existing engagement programs to identify improvements and to measure outcomes. Collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department.

Responsibilities

• Develops, executes, and implements new engagement programs that align with the organization’s goals and objectives. Sets strategies, identifies opportunities, and develops and implements projects and programs to support and market to the target audience.
• Serves as a liaison between individuals (members/non-members), community groups, and special interest groups, etc. Manages or supports the management of volunteers and/or other resources to reach program goals. Develops and manages program budgets. Monitors performance and recommends program changes. Ensures program extensions align with business objectives.
• Plans, organizes, and implements assigned projects. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress.
• Ensures adherence to internal and external quality standards. Organizes project teams and leads internal and external team members and stakeholders to deliver on project goals. Establishes project communication plans and ensures internal/external stakeholders are informed regarding project processes and impact.
• Manages provider relationships and activities to ensure the ongoing health of the product/program to include growth, development, and evolution. Works with the provider/partner/facility to develop and manage best-in-class service in the delivery of products and services. Monitors each assigned provider and makes recommendations to management regarding any provider issues.
• Develops long-term goals and strategic plans to ensure continued effectiveness, successful growth, and profitability. Studies, analyzes, and monitors the organization’s position within the industry. Coordinates and integrates division plans with the organization’s business goals and objectives.
• Reviews achievement of performance versus strategic plans. Communicates performance results with senior management. Advises and recommends strategies based on reviews.
• Administers the dissemination of corporate/program information or messaging internally and externally. Drafts corporate messages. Reviews and edits messages to ensure that they are clear, thorough, on-brand, and seek to uphold the organization’s goals.
  
  

Qualifications

• BA in human services, management, business, or a related discipline, and 3+ years of experience working in a non-profit or similar setting.
• Ability to lead a geographically dispersed team with clear direction and expectations.
• Excellent program and project management skills, with the ability to liaise regularly with senior leadership to provide direction.
• Proficiency with Salesforce, Microsoft Office Suite, Zoom, and Qualtrics.
  
  

Preferred

• Master's Degree
  
  

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• Home office environment with the ability to work effectively surrounded by moderate home environment noise
  
  

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation And Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.