Offer summary

Qualifications:

Minimum 3-5 years in consulting or project-based work in healthcare., Customer-facing experience within healthcare, focusing on institutional players preferred., Prior software or SaaS experience highly preferred., Strong communicator with a customer-centric approach..

Key responsabilities:

Coordinate partner launches post-sale and onboard health systems to the Parachute Platform.

Recommend workflow solutions to streamline client operations and improve user experience.

Lead demos and trainings tailored for each partner to ensure user support.

Develop insights and collaborate on opportunities/challenges with partners.

Job description

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.

At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.

We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

What You’ll Do

Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard health systems, payors, and post-acute referrals to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network.
Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions.
End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows
Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective
New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams

About You

Process oriented; develop roadmaps to operationalize account strategy
Problem solver; adaptable with a relentless solutions mindset
Demonstrated leader and self-starter within a cross-functional team
Strong communicator who can extract and synthesize info from experts
Customer centric with expertise in account or client management
Fast-learner who can come up to speed on detailed topics quickly

Requirements

Passionate about improving patient outcomes in the healthcare space
Minimum 3-5 years in consulting or project-based work in healthcare
Customer-facing experience within healthcare, focusing on institutional players (hospitals, health systems, payors) preferred
Prior software or SaaS experience highly preferred

Benefits

Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Remote-First Company with the option to work at our offices located in Denver and New York City
Equity Incentive Plan
Annual Company-Wide Bonus (up to 15%)
Flexible Vacation Policy
Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
Monthly Internet Stipend
Annual Home Office Stipend
Co-Working Space Reimbursement
Annual stipend for education and development

Base Salary

Manager - $75k-$120k

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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