Implementation Manager (Accountancy)

Are you passionate about delivering exceptional customer onboarding experiences and leading a dynamic team? We’re seeking an experienced and motivated Implementation Manager to join our Accountancy Professional Services team. Reporting to the Senior Professional Services Manager, you will play a pivotal role in ensuring our customers receive top-class service throughout their implementation journey.

What will you be doing?

As our Implementation Manager, your responsibilities will include:

• Team Leadership: Lead and develop the Implementation team, including Training & Resources and Data Support. Conduct HR meetings, 121s, quarterly objectives, and observation reviews to foster a high-performance team.
• Customer Engagement: Build strong relationships with customers to enhance product engagement and satisfaction. Review and build new processes across IRIS products to streamline and improve service delivery.
• Project Management: Oversee and lead a small number of implementation projects. Manage customer escalations and day-to-day operations of the PS team.
• Process Improvement: Collaborate with the Implementation Team and other departments to continually refine processes and identify opportunities for improvement. Provide feedback to other team managers to drive operational excellence.
• Data Analysis: Analyse and interpret customer data to identify improvements and technological solutions that enhance our service experience.
• Resource Management: Liaise with the LMS team to address team resource needs and ensure effective resource allocation.

What are we looking for?

We’re looking for a candidate with:

Qualifications & Experience:

• Project Management Certification (e.g., PMP or equivalent).
• Proven track record in managing complex projects and leading teams, ideally within accountancy or HCM domains.
• Experience with project planning, resource allocation, risk management, and budget handling.

Key Competencies:

• Leadership: Strong leadership skills with the ability to inspire and motivate your team.
• Client Management: Excellent client-facing skills with the ability to manage expectations and build lasting relationships.
• Team Collaboration: Experience working closely with cross-functional teams and stakeholders.
• Communication: Clear and concise communication with both technical and non-technical stakeholders.
• Data Analysis: Ability to analyse data to drive decisions and measure success.
• Adaptability: Flexible and proactive in adapting to new technologies and changing client needs.
• Organisational Skills: Strong organisational abilities to manage multiple projects and details effectively.
• Continuous Learning: Commitment to ongoing learning and staying updated with industry trends.

Why Apply?

• Career Growth: Take the next step in your career with opportunities for professional development and advancement.
• Impactful Work: Play a crucial role in enhancing our customer onboarding processes and driving the success of our projects.
• Innovative Environment: Join a forward-thinking team where your contributions are valued, and you have the chance to make a real impact.

Don’t miss out on this chance to advance your career with IRIS! Apply today and take the next step in your professional journey.

Please Note: Due to anticipated high interest, applications may close early, so be sure to apply soon!