Offer summary

Qualifications:

Bachelor’s degree and 5 years of related experience required., Experience with Salesforce CRM systems and as a Salesforce Administrator preferred., Knowledge of higher education admissions policies and project management is beneficial., Strong technical skills and ability to provide training and support to users..

Key responsabilities:

Lead and mentor a team while managing the Salesforce CRM system for the Office of Admissions.

Develop and enforce system procedures, and collaborate with campus partners and vendors.

Design and implement system updates, manage user roles, and create reports and dashboards.

Provide end-user support, training, and oversee CRM governance meetings.

Job description

Position Title:

CRM Systems Analyst III

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 5 years of related experience

Preferred Qualifications:

• Experience supporting recruitment efforts in a higher education admissions office
• Experience working with undergraduate admissions policies and procedures
• Experience, education or training in project management
• CRM system expertise, preferably Salesforce
• Experience as a Salesforce Administrator

Job Description:

As a Systems Analyst III, you'll lead and mentor a team while managing and optimizing the Salesforce CRM system for the Office of Admissions. Your role involves creating and enforcing system procedures, collaborating with campus partners and vendors, and developing solutions to improve system performance and reliability. You'll act as the subject matter expert, providing training and support, and overseeing CRM governance meetings. Additionally, you'll design and implement system updates, manage user roles and data governance, and create communication campaigns, reports, and dashboards to support recruitment efforts. Effective project management and documentation are also key aspects of this position.

About Us: Our Admissions office supports students from various backgrounds, including first-year, transfer, international, graduate, and nontraditional students, ensuring everyone finds their place at Iowa State. We offer a rolling admissions policy, making the application process flexible and accessible, and our team is here to assist with everything from understanding tuition and financial aid options to connecting with admissions counselors and exploring campus life.

The selected candidate must reside in the state of Iowa at the time of hire.

Example of Duties

• Develops system logic to achieve optimum throughput.

• Prepares and conducts system and programming tests for Salesforce, Salesforce Marketing Cloud and related CRM software.

• Reviews potential applications that interact with CRM.

• Works on assignments that are generally of a difficult technical nature and may involve project leadership activities.

• Collects and writes technical requirements for new systems.

• Designs, implements, maintains and supports enterprise systems infrastructure, cloud infrastructure, software and services.

• Troubleshoots complex problems involving multiple systems and working with vendor support to implement fixes.

• Interfaces with network, security, identity, and support teams to develop sustainable solutions for campus use.

• Provide end-user support and training and interact with stakeholders with a varying levels of technical skills.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines

• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals

• Applies senior-level professional knowledge and expertise to work requiring greater latitude

• Solves moderately complex problems and regularly exercises judgment to determine appropriate action

• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices

• Responds to complicated inquiries, provides training, and provides direction to lower-level staff

• May provide supervision for one to two other staff (i.e., leads a small work team)

• May lead projects for which well-defined practices and procedures may not exist

• Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS811

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.