Salesforce Administrator

Job Summary

A Salesforce Administrator plays a crucial role in managing and customizing the Salesforce platform to meet the specific needs of the organization. This role involves a mix of technical, business, and communication skills. The Salesforce Administrator will also function as a project manager for integration projects.

ESSENTIAL RESPONSIBILITIES

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Configure and maintain the Salesforce environment, including custom fields, page layouts, workflows, validation rules and other customizations to support business requirements.
• Oversee data integrity within Salesforce, including data import, export, cleanup, and deduplication processes.
• Customizing Salesforce to fit the organization’s needs using declarative tools and coordinating with developers for more complex customizations requiring Apex or Visualforce coding.
• Create and maintain reports and dashboards to provide actionable insights to business users.
• Managing the integration of Salesforce with other systems and applications, ensuring seamless data flow and functionality across platforms.
• Resolve user support tickets.
• Identify and gather requirements from users and stakeholders.
• Support team members and monitor user adoption of Salesforce tools in the organization.
• Provide ongoing user training and create training materials as needed.
• Responsible for tracking and managing compliance related tasks.
• Track, manage, and deploy change sets.
• Other duties as assigned.

Job Requirements

• BA/BS in Computer Science, Information Systems, Business Administration is preferred.
• 2-5 years’ experience as a Salesforce Administrator.
• A proven track record of successfully implementing and optimizing Salesforce solutions to meet business needs.
• Salesforce Administrator Certification is required.
• Experience with integrating Salesforce with other business systems using APIs and third-party integration tools.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.
• Ability to prioritize and meet critical deadlines.
• Excellent verbal and written communication skills.
• Ability to troubleshoot issues, think critically and provide solutions.
• Skills in managing projects, setting priorities, and meeting deadlines.
• Strong analytical skills to interpret business needs and translate them into technical requirements.