Waiver certificate agent

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Location : This position can be based anywhere in West Africa depending on the candidate's location.

What We Offer:

• A unique opportunity for personal and professional development within a dynamic logistics environment.
• A chance to build a career in customs service delivery while gaining exposure to global operations.
• Accountability and the opportunity to deliver impact regardless of tenure.
• A fast-paced and dynamic environment with a distinct respect for the individual.
• An international team with like-minded top performers.
• End-to-end involvement in the waiver certificate process, ensuring operational excellence.

Key Responsibilities:

As a Customs Delivery – Waiver Certificate professional, you will be responsible for managing the waiver certificate process in Kinshasa, Democratic Republic of Congo. Your main duties will include:

• Receiving and processing customer ECTN (Electronic Cargo Tracking Note) requests.
• Ensuring customers provide all mandatory documents to commence the ECTN process.
• Verifying payment reception prior to ECTN validation.
• Requesting and ensuring ECTN charges are correctly added in GCSS under the appropriate payer.
• Creating FERI files in Trakit once validation is completed.
• Updating Trakit and the Global Tracker with accurate and timely information.
• Taking ownership of any issues raised during and after the ECTN process.
• Proactively resolving issues preventing process completion and escalating unresolved cases to the Area Waiver Certificate Team Leader.
• Exercising "constant care" and adhering to Maersk’s quality standards.
• Sharing weekly performance reports to track efficiency and process improvements.
• Living, communicating, and promoting Maersk’s mission, vision, and values.

Who Are We Looking For?

• A detail-oriented individual with strong problem-solving and decision-making skills.
• A team player with the ability to work independently when required.
• Someone with excellent organizational and time-management skills.
• Experience in import/export operations or customs-related processes is a plus.
• Strong communication skills and ability to engage with multiple stakeholders.
• A results-driven individual who thrives in a fast-paced environment.
• Proficiency in relevant logistics and tracking systems is advantageous.

Our Recruitment Process:

Submit your application in English (if possible). If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better. If successful, you will have discussions with the Line Manager and the team.

If you have been reading this far, we are glad to see that you are interested! If you see yourself in this role, we look forward to receiving your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.