Offer summary

Qualifications:

University degree in Engineering or IT, or equivalent experience., Minimum 3 years in Operations or IT, preferably in banking or telecommunications., Experience in project coordination and ATM systems is a plus., Strong analytical, problem-solving skills, and international corporate experience..

Key responsabilities:

Coordinate local providers and centralized services for ATM operations.

Monitor uptime, service provider KPIs, and ensure SLA compliance.

Conduct regular reporting and review service performance with providers.

Manage incidents, ATM installations, and cost control activities.

Job description

Coordinating local providers and centralized services.
Uptime monitoring, improving the uptime and meeting Objectives.
Service providers and internal KPIs monitoring.
SLA monitoring and ensuring its reflection in invoice reductions.
Regular reporting ( service providers KPIs, internal reporting).
Regular review of service performance with local providers .
Incidents resolution.
ATM installations (system definition and support onsite).
Onsite visits.
Cost control (invoices control, credit notes, reporting, etc).
Coordination with internal services.
Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization.
Process improvements, documentation and manual preparation.
Project management, testing and supporting implementation.

Requirements

University degree with Engineering or IT orientation, or equivalent professional experience.

Minimum 3 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
Prior experience in project coordination, ATM systems and ATM software will be considered a plus.
A proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
Strong analytical and problem-solving skills
International corporate experience
Valid category B driving license.
Regular field work.
English – professional level.

Required profile