Strategy & Operations Program Lead – Retail

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

About NCR Voyix
 

At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful interactions.

We co-create experiences with the world’s leading retailers, restaurants and financial institutions. Leveraging our expertise, capabilities and platform, we partner with clients to navigate, simplify and run their tech systems, enabling their businesses to succeed.

We are transforming everyday transactions into lasting relationships – all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, this keeps you free to focus on customer service that leaves an impression on people long after they leave.

Everyday, our technology is empowering thousands of businesses—from breakouts to big chains—by making shopping, dining and digital banking more seamless and intuitive. Together, we’re reimagining what’s possible for customer experiences.

Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries.

About the role

New opportunity for experienced Program Manager to lead a large highly visible project. In this role, you will manage the daily execution of NCR Retail-oriented solutions, reporting directly to the Senior Partner of Professional Services, and will be accountable for the program's deliverables. Collaborating closely with a leading entity in the market, you will be tasked with achieving the desired outcomes and meeting the company's established objectives.

In addition to your extensive experience as a Project Manager, you will possess a strong comprehension of retail customers and excel in independent positions within a dynamic setting. You will have a track record of effectively managing stakeholders, showcasing your ability to set expectations, and demonstrating an understanding of how to operate within a transparent environment.

What you will be doing

Program Leadership:

• Define program scope, objectives, and success metrics in collaboration with stakeholders.
• Oversee multiple projects or larger programs, ensuring they meet business goals and objectives.
• Develop detailed project plans, schedules, and resource allocations to guarantee successful execution.
• Anticipate challenges, applying strategic thinking to develop preemptive solutions.
• Manage program budgets, including resource allocation and cost tracking, to ensure financial efficiency.
• Conduct regular status reviews with stakeholders, providing clear updates on risks, dependencies, and milestones.
• Ensure proper documentation and knowledge sharing for each program phase to enhance transparency and continuity.

Cross-Functional Collaboration:

• Lead cross-functional teams to ensure alignment with Strategy & Operations priorities and organizational goals.
• Influence senior leadership by advocating for resources and process changes based on team insights and analysis.
• Build strong influence across teams, empowering members to share perspectives and contribute to decision-making.
• Contribute to a culture of collaboration and feedback to promote open communication and continuous improvement.
• Model company values in leadership practices, cultivating an environment where these values guide decisions and actions.
• Promote a positive and inclusive culture that supports team engagement and productivity.

Operational Excellence:

• Resolve issues and conflicts efficiently, ensuring program objectives remain on track.
• Continuously seek opportunities to improve processes and deliver greater efficiency in program execution.

Team Management & Culture

• Team Management: Guide the Delivery team to ensure high performance and a positive work environment. Encourage collaboration and knowledge sharing.
• Culture & Values: Actively promote the company’s mission, values, and culture in all aspects of your work. Participate in Culture Conversations and engage in regular performance reviews with your direct manager.
• Performance Management: Experience in evaluating team performance, providing constructive feedback, and helping team members achieve their goals.

  What we are looking for

• Minimum 12 years’ experience in project management and/or service delivery, with demonstrable experience in managing projects, budgets, staff, and delivery across various technologies and businesses.
• Degree in Information Technology, Computer Science, or a related discipline preferred.
• PMP, Agile, or Prince 2 qualification preferred.
• Experienced in client relations, management or account management.
• Experience working on software-related projects.
• Strong negotiation and commercial skills.
• Proven financial management skills (P&L).
• Excellent communication skills (written, presentation, and verbal); comfortable presenting to technical and senior leadership audiences.
• Self-starter with the ability to adjust behavior in different scenarios.
• Analytical and problem-solving abilities to address complex challenges.
• Strategic thinker with the ability to drive change.
• High energy and demonstrated leadership desire.
• Ability to work in highly pressurized and demanding environments.
• Vast knowledge of the Retail industry globally – big advantage.  
• Willingness to work outside traditional hours if needed.
• Must have the right to work in Australia.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”