Offer summary

Qualifications:

Fluency in Spanish and strong proficiency in English; additional language skills are beneficial., Previous experience in technical support or customer service is preferred., Strong analytical and problem-solving abilities., Excellent communication skills with a customer-first mindset..

Key responsabilities:

Provide technical support to Spanish-speaking clients via phone, email, and chat.

Diagnose, troubleshoot, and resolve a variety of technical issues efficiently and effectively.

Document all client interactions and technical inquiries accurately within the support database.

Collaborate with team members to address complex issues and drive continuous service improvement.

Job description

Patrique Mercier Recruitment PT is excited to announce an opportunity for a Spanish Speaking Technical Support Consultant to join our team remotely from Greece. Our agency is dedicated to matching talented individuals with leading employers across various industries. In this role, you will provide top-notch technical support to our Spanish-speaking clients, helping them resolve inquiries and issues related to online media services. This position is ideal for individuals who are passionate about technology and customer assistance, enabling you to work from home while contributing to a collaborative and dynamic work environment.

Responsibilities

Provide technical support to Spanish-speaking clients via phone, email, and chat.
Diagnose, troubleshoot, and resolve a variety of technical issues efficiently and effectively.
Communicate clear and comprehensive guidance to clients, ensuring they understand the solutions provided.
Document all client interactions and technical inquiries accurately within the support database.
Collaborate with team members to address complex issues and drive continuous service improvement.
Maintain a high level of customer satisfaction by delivering friendly and professional service.
Keep updated on product developments and technological trends to enhance client support.

Requirements

Fluency in Spanish and strong proficiency in English; additional language skills are beneficial.
Previous experience in technical support or customer service is preferred.
Strong analytical and problem-solving abilities.
Excellent communication skills with a customer-first mindset.
Familiarity with online media platforms and current technologies.
Ability to work independently and as part of a remote team.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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