Offer summary

Qualifications:

Fluency in Polish and good command of English; additional languages are a plus., Previous experience in technical support or customer service is highly desirable., Excellent problem-solving and analytical skills are essential., Strong communication skills focused on enhancing customer experience..

Key responsabilities:

Provide technical support to Polish-speaking clients via phone, email, and chat.

Diagnose and troubleshoot a variety of technical issues effectively.

Deliver clear guidance to clients and record all interactions accurately.

Collaborate with team members to escalate complex issues and ensure high customer satisfaction.

Job description

Patrique Mercier Recruitment PT is excited to offer a position for a Polish Speaking Technical Support Consultant to join our innovative team remotely from Greece. As a leading recruitment agency, we connect talented professionals with rewarding job opportunities across diverse industries. In this role, you will be responsible for delivering exceptional technical support to our Polish-speaking clients, resolving their inquiries and issues related to online media services. This remote position allows you to contribute to client success while enjoying the flexibility of working from home within a collaborative and dynamic environment.

Responsibilities

Provide technical support to Polish-speaking clients through various communication channels including phone, email, and chat.
Diagnose, troubleshoot, and effectively resolve a variety of technical issues.
Deliver clear, step-by-step guidance to clients, ensuring they fully comprehend the solutions provided.
Record all client interactions and technical issues accurately in the support database.
Work in collaboration with team members to escalate complex issues and enhance service delivery.
Ensure high levels of customer satisfaction through prompt and professional service.
Stay informed about product updates and technological advancements to better assist clients.

Requirements

Fluency in Polish and a good command of English; knowledge of additional languages is an advantage.
Previous experience in technical support or customer service is highly desirable.
Excellent problem-solving and analytical skills.
Strong communication skills with a focus on enhancing customer experience.
Familiarity with online media tools and current technologies.
Ability to work independently and collaboratively in a remote team environment.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile